Article Detail Page (2024)

FAQs

What should you do to ensure that the best articles are suggested as agents solve cases? ›

Final answer:

To ensure best articles are suggested as agents solve cases, one should identify and focus on relevant topics, check for biases in sources, stay updated with relevant websites and social platforms, and engage in peer review for continuous improvement.

A knowledge base article is a piece of online documentation that answers a frequently asked question or provides instructions for solving a problem that customers commonly run into. Common knowledge base article types include informational articles, how-tos, troubleshooting guides, and FAQs.

A knowledge base is a self-serve online library of information about a product, service, department, or topic. The data in your knowledge base can come from anywhere. Typically, contributors who are well versed in the relevant subjects add to and expand the knowledge base.

Organizations can improve productivity by using a knowledge base to make important information readily available to their customers and employees. A knowledge base that stores internal knowledge, such as employee best practices, can improve knowledge preservation, employee training, team consistency and remote work.

Key details are sentences that give important information about an event. This could be who, what, when, where, why, and how! Key details can also help to answer a question about the topic or help to make sense of what is being read!

A good knowledge base article needs to keep things simple. It needs to speak to a range of different people from complete novices to techies and experts. It must talk about a lot of topics – anything that your users may need to know or any issues that they might encounter. Plus, it needs to be interesting and engaging.

A knowledge base article is an information about a product or service the reader can use to learn more about them, access frequently asked questions, or solve everyday problems. Everyone in and connected to your organization can benefit from knowledge articles.

Expert-Verified Answer. A good way to ensure that all the use cases have been identified is through crud technique. The technique which used to validate and refine use cases is the CRUD technique.

What methods to minimize agency problems include all except? ›

The option that does not contribute to minimizing agency problems is allowing the CEO to purchase bonds via an employee bond option plan.

Your Salesforce Knowledge base is built from knowledge articles, which are documents of information. Articles can include information on process, like how to reset your product to its defaults, or frequently asked questions, like how much storage your product supports.