How would you rate VENUS Swimwear?
Top Positive Review
“Trusted company”
DollieS.
7/23/22
I've ordered several items from this company. Their return process is easy for full refunds. In addition if you need to speak with a live person, you can. Unlike other online companies. Also I wanted to add, they do let you order tops & bottoms separately, unlike other online companies. You can order the bikini tops in bra sizes which helps too! And they are always happy to accommodate their customers
See positive reviews
Top Critical Review
“Poor return policy for Canadians”
sharonC.
9/23/23
I always purchase a size 14 in a swim suit. This one fit like a 12 and was very flimsy. The fact I paid over $120 Canadian and waited over 3 weeks for this suit was disappointing. Now I find out I have to make a trip to the post office and purchase a return label. I will also end up paying for shipping costs. I'm expecting the service will be slow and it will be weeks before the cost of the suit is returned to my credit card. Not a good company for Canadian buyers.
See critical reviews
Reviews (1,318)
September 22nd, 2023
This is the worst clothing site.Venus has been around for years here in Jax fl.
They used to have decent clothing but now it's horrendous.fashion from about.30 yrs ago!
Quality is absolutely terrible and shipping is Horrendous.even if you pay a fortune for overnight it takes 3 days to process.A Scam.
Products used:
Dresses
Service
Value
Shipping
Returns
Quality
- Comment
- Thank you
Helpful (0)
VENUSS. – VENUS Swimwear Rep
Hi Linda! We sincerely apologize that your experience has not met your expectations. We'd be more than happy to research these issues for you. Please send us an e-mail to socialsupport@venus.com and we will be happy to address your concerns with you.
September 23rd, 2023
Verified purchase
I always purchase a size 14 in a swim suit. This one fit like a 12 and was very flimsy. The fact I paid over $120 Canadian and waited over 3 weeks for this suit was disappointing. Now I find out I have to make a trip to the post office and purchase a return label. I will also end up paying for shipping costs. I'm expecting the service will be slow and it will be weeks before the cost of the suit is returned to my credit card. Not a good company for Canadian buyers.
Tip for consumers:
I would of liked to have known I would have been paying US funds, shipping was 3 weeks and I would have to pay for shipping a return from Canada.
Products used:
swimsuit
Service
Value
Shipping
Returns
Quality
VENUSS. – VENUS Swimwear Rep
Hi Sharon! Thank you for taking your time to submit this review. We sincerely apologize that your experience did not meet your expectations. Please send us an e-mail to socialsupport@venus.com and we'd be more than happy to address your concerns with you.
July 11th, 2021
Been a customer for over a decade and have spent thousands of dollars. This last year since they've teamed up with Lascana they have become a company of poor quality, ill fitting clothes. Trust me, my closet is no less than 75% Venus purchases. I am sad to go but cannot continue to spend my money on what has become junk. The last order I received (just yesterday and it will be my last) the clothing has a weird chemical smell to it. Very disappointed to lose this clothing option
August 2nd, 2021
First time order here. I expected some mishaps with online ordering but this one was mostly OK. I ordered 5 items: 1 for myself and 4 for my daughter. I liked my item( final sale and deeply discounted but acceptable), my daughters' items were very wrinkled which I know how to fix but one final sale item labeled XS was immensely huge( it fit my medium frame), unfortunately, cannot return this one. This is disappointing but everything could have been worse.
Tip for consumers:
Beware of final sale items. Mine was not true size.
Products used:
All
Value
Shipping
Quality
September 28th, 2023
This company must be going under every agent is Asian they don't give a $#*!e
Order online 09/01 Calked 09/21 still pending on bank account charged again when I called on 09/25 still not shipped this company sucks
Call again 09/28 still hasn't shipped
I needed it Saturday 09/30
Told because of sales there are a lot of shipments
I paid full price
They don't a Shiite and either do there agents
Asked for a supervisor
I care for a 91 year old home from hospital and husband with cancer
I ordered early to be prepared and have it on time
20 days and nothing
Pos company
Obviously they are going under
Tip for consumers:
Awful
Products used:
None
VENUSS. – VENUS Swimwear Rep
Hi Michele! We sincerely apologize for your recent experience. We understand your frustrations and we'd be more than happy to see what we can do to make this right. Please send us an e-mail to socialsupport@venus.com for further assistance.
May 20th, 2022
Verified purchase
I purchased several items, most of which were okay, although their underwire swim tops are horrendous and I can never get one that fits (36DDD) and doesn't make me look ever bigger. However, I did order a Leopard Cold Shoulder Top, Item #V2882-10-UMB in a size M, which was a final sale item/no return or exchange. They sent me an at least size XL Leopard Cold Shoulder Top with the tag torn out and now I'm stuck with it. This is the last time I will order from Venus. Buyer Beware, their Quality Control stinks.
Tip for consumers:
Buyer beware on final sale/no refund or exchange items.
Products used:
Dresses
VENUSS. – VENUS Swimwear Rep
Hi Belinda! We sincerely apologize for this error. We would love to correct this issue right away. Please send us an e-mail to socialsupport@venus.com for assistance.
November 29th, 2023
I have ordered several items from Venus but truly was disappointed when I had it returned and item that was crap. They actually charged me a restocking charge. This is the last time I will order from Venus. I don't believe that I should have to pay for restocking charge and also for the freight of $4.95. I hate pettiness and I'm truly through with Venus. I am cutting up their credit card
Tip for consumers:
Not happy with the return charge. Done with Venus. This is 1st piece cheaply made I returned. Dont like pettiness. I geel the restock is petty.
Products used:
Top
Value
Shipping
Returns
Quality
VENUSS. – VENUS Swimwear Rep
Hi Debra! We're sorry that the items you purchased did not meet your expectations. We'd be happy to look into this further for you and see how we can make this right. Please send us an e-mail to socialsupport@venus.com for further assistance.
July 19th, 2023
Saw a cute blue lace one piece bathing suit. Description said runs small.order a size up. Since it was on clearance at 14.99 only size bigger than mine (I'm a 16) was 22.so I figured why not.it's cute and a Lil loose would be fine. Well it arrived today and didn't go past my hips.almost ZERO stretch! Never had a problem with venus pants.tops.skirts.boots.jackets etc. Maybe they should get out of the swimwear sector. Not worth returning it due to shipping fee so I'll keep until I lose 50lbs or give to a skinny friend!
Tip for consumers:
You should order up 4 sizes when buying this suit!
Products used:
Swimwear
Quality
VENUSS. – VENUS Swimwear Rep
Hi Robin! Thank you for your review. We sincerely apologize that your swimsuit did not meet your expectations. Please send us an e-mail to socialsupport@venus.com and we will be happy to address your concerns with you.
June 16th, 2020
Needles to say, I had not noticed it said "Final Sale". When I returned a bathing suit top. Of course they did not give me a return item, money nor a credit. So I lost out on $30. How is this ok? NEVER again will I order any thing from them again. I even canceled my subscriptions.:-{
VENUSS. – VENUS Swimwear Rep
Hi Marie! We apologize for any inconvenience this experience has caused you. We will be happy to review your account and see what we can do to rectify this issue. Please e-mail us at socialsupport@venus.com for assistance.
June 21st, 2022
Verified purchase
I will never buy from Venus again. A simple return has cost me nearly $13. What an absolute waste. The company is trying to force people to keep clothes they simply don't want.
Tip for consumers:
This company has an expensive return policy. Be sure it’s worth it to you.
Products used:
None
Service
Value
Shipping
Returns
Quality
VENUSS. – VENUS Swimwear Rep
Hi Amanda! We sincerely apologize for this experience. It is not our intention to force you to keep something you do not want. Please send us an e-mail to socialsupport@venus.com and we will be happy to assist you.
April 3rd, 2023
I had to return 3 pair of pants because they ran too big. Venus has a new return policy called, "Happy Return Bar". Well I'm not happy at all. They charged me a $7.84 return fee plus a promotional shipping adjustment for $6.95. So for the pleasure of trying on their jeans they charged me $11.90. Last time I will be ordering from them. I don't want to do business with a merchant that is sneaky.
Tip for consumers:
This return policy is new. They are now charging a return fee as well as part of the shipping.
Products used:
I said partial refund since they are charging return fee. I replaced them with same items in a smaller size that had actually gone on sale over the week since I purchased.
Service
Value
Shipping
Returns
Quality
VENUSS. – VENUS Swimwear Rep
Hi Joanie! We're so sorry your return experience did not meet your expectations. We’d be more than happy to look into this for you. Please send us at socialsupport@venus.com so we can assist further.
January 30th, 2023
I have purchased several items from Venus and although I have not loved every item they have been very consistent and I have been happy with the shipping and items purchased. Easy returns as well.
Products used:
Dresses, cover-ups, earrings and short sets
Service
Value
Shipping
Returns
Quality
- Comment
- Thank you
VENUSS. – VENUS Swimwear Rep
Hi Michele! Thank you for your review. We are happy to see that you are satisfied with your experience. We look forward to serving you again soon.
March 19th, 2023
Verified purchase
I purchased a dress, ordered it in 2 sizes. Kept the one that fit better, and want to return the other. I have to say their return policy is awful. If you start a return online, you will be stuck. Absolutely no changes, and when you call customer service, they tell you they can't do anything once a return is initiated. Absolutely done shopping here, too much of a hassle. A lot better options with easier returns out there.
Tip for consumers:
Beware of return policy, you will pay shipping for refunds.
Products used:
Dress
Service
Value
Shipping
Returns
Quality
VENUSS. – VENUS Swimwear Rep
Hi Janette! We're sorry that you were not happy with your return experience. When a return is processed online, unfortunately these are now done by a third party to help us with processing returns much faster, so we are unable to make changes. However, you can choose to print a shipping label (instead of dropping off your merchandise at a return bar), this will allow us to process your return in-house and make your requested changes to the return process. We would be glad to look into this further, please contact us at socialsupport@venus.com for further assistance.
October 11th, 2020
I returned several items on my order due to the sizing being very inconsistent and some pieces looked way different than pictured on website (one had beads/rhinestones glued all over that were not pictured). I used the return label venus provided and filled out the return slip correctly... This would have been for at least $80.00 back. Luckily I kept the tracking number and sure enough it was delivered to them 5 weeks ago!
So I contact customer service by email and tell them everything, how long it has been and that I have tracking info. They sent me back a form email saying refunds may take 14 business days so I should wait (it's been 5 weeks!). But that they don't plan to refund me anyway because the package was never received by them... So how is it that I used a return label provided by them, and tracking says they have it, but it is not their problem?
Considering other people have complained about this exact issue with them I believe it is a tactic to see if people even notice they didn't get the refund. Now I'm going to have to dispute this with my credit card company because this company is so shady. You can get the same quality of clothing on Amazon but at least you know Amazon is going to refund you and not pull scams like this.
VENUSS. – VENUS Swimwear Rep
Hi Rebecca! We sincerely apologize for this experience and we can assure you that we are not trying to hold on to any refund/credit that is due to you. We would love to review your account and rectify this issue right away. Please e-mail us at socialsupport@venus.com for assistance.
July 31st, 2023
Verified purchase
Doesn't fit, but cannot return from Canada. Doesn't fit, but cannot return from Canada. Doesn't fit, but cannot return from Canada. HAHAHAHA
Service
Value
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Returns
Quality
VENUSS. – VENUS Swimwear Rep
Hi Witold! Thank you for your review. We apologize that your order did not meet your expectations. We do allow returns from Canada and we'd love to share this information with you. Please send us an e-mail to socialsupport@venus.com for assistance. You may also check under our 'International Customers' tab under our FAQ page at https://www.venus.com/faq.
March 18th, 2022
Prices are not in alignment with today's market. In addition, their credit card payment cutoff on the due date is 5:00 p.m. EST. That is way too early for those of us who work full-time. They only grant one waiver every 18 months and are unforgiving. This is absolutely unacceptable. I have been a customer for 20+ years and will not be shopping here much longer if this continues. Venus, you need to put the customer first. You used to do so and THAT is how you grew as a company. Get over yourself.
VENUSS. – VENUS Swimwear Rep
Hi Mafilins! Thank you for your review. The Venus credit card accounts are handled by Comenity Bank and they are a separate company from ours. While 100% customer satisfaction is always our goal, that is not always possible. Still, it is always appreciated when a customer takes the time to tell us ways to better our customer service team. Please send us an e-mail at socialsupport@venus.com and we will be happy to see how we can help.
November 1st, 2023
All of their clothing falls apart right outside of their return window and they refuse to take it back. They are rude to customers when they call in as well. Take your money elsewhere
Service
Value
Shipping
Returns
Quality
VENUSS. – VENUS Swimwear Rep
Hi U.C., thank you for your feedback. We sincerely apologize that your recent experience with us was less than exceptional. We'd be more than happy to review your information and see how we can help. Please send us an e-mail to socialsupport@venus.com for assistance.
May 14th, 2021
I started ordering from venus less than a year ago and LOVED them. Then all of a sudden the quality of their clothes just tanked. I keep returning orders and ordering new things thinking maybe I just picked a few bad items, but I can't seem to get anything with the quality of my first few purchases. Did they start outsourcing or change vendors or something? I do love their easy returns and venus wallet option.
Products used:
Clothes
Service
Value
Shipping
Returns
Quality
November 28th, 2020
There are a few items I want to order however due to the inconsistency of the sizing I'm Leary of ordering again. Also I have received notification that my return was received however it's not reflected on my billing so I think I'll be holding off ordering from Venus any time soon. Plus I've never received the promos that were offered
VENUSS. – VENUS Swimwear Rep
Hi Diane! We apologize that this experience has not met your expectations. We will be happy to review your account and see what we can do to improve your experience. Please e-mail us at socialsupport@venus.com for assistance.
January 14th, 2023
Verified purchase
I've purchased several items for years and my past couple purchases, I keep having issues. I purchased a deep plunge bra and it's awful - it won't stick (it's the correct size and I am not wearing any creams that can interfere with application), and it came dented. I originally flagged the dent and the customer service response was terrible - I think I'll stop purchasing in the future.
Service
Value
Shipping
Returns
Quality
VENUSS. – VENUS Swimwear Rep
Hi Irene! Thank you for your review. We sincerely apologize that your item arrived this way. We would love to rectify this issue right away. Please send us an e-mail to socialsupport@venus.com for assistance.
July 1st, 2020
They lost my order and were very rude with me when I called. Attitude with me. They replaced the order. I will be receiving it 2 months to late. Sumner almost done by then!
VENUSS. – VENUS Swimwear Rep
Hi Jerry! We sincerely apologize for your experience with customer service. Customer satisfaction is very important to us and we would like to make this up to you. Please e-mail us at socialsupport@venus.com for assistance.
February 6th, 2021
I purchased for the second time, same bathing suit. Covid 19 has put on extra pounds. Ordered same suit in larger size. Bottom is one color of aqua, top is a faded out, cheap fabric, can't get wrinkles out, "Venus" tag in suit is cheap looking, not like previous suits. Their quality has slipped to bout zero.
Also ordered ombré shoulder cover up. Faded badly and stained my washer tub even after using cold water. Venus isn't what it used to be. $130 for two pieces of cheap fabric. Waiting for return label. Regret they are selling such cheap items at same price or higher!
Tip for consumers:
Beware of Venus Swimwear Quality
Products used:
None
Value
Returns
Quality
May 3rd, 2020
I saw a review/haul video on YouTube and the clothing they sell really caught my eye.
I ordered $200 worth of items and waited about a month for them. I live in Canada. I chose my usual sizes, and checked the sizing charts in the event of any discrepancies. To my disappointment, the sizing is way off. The quality is cheap. For a plus sized t-shirt, I was surprised that it sat at my bellybutton. The romper I purchased was way too big, as were the pants and tank top. Everything says it was made in China and the material and quality is what you'd likely find purchasing clothing from a dollar store. I won't worry about the hassle of returning them, I will give them away but lesson learned. Read all the reviews before you order.
VENUSS. – VENUS Swimwear Rep
Hi Anna, we apologize that the items you ordered did not meet your expectations. If there is anything we can do to make this a better experience, we will be happy to help you. Please e-mail us at socialsupport@venus.com for assistance.
February 12th, 2021
Venus has cheapened the quality of their material since my last order, so beware. I have spent a lot of money with this company and I typically make a large purchase every spring. Not the same this year! I just received an order of several items and the quality of material is awful. Thin, see-through polyester junk. This is not the Venus I knew and loved. Will not be shopping here anymore. What a ripoff! Thanks for nothing.
Value
Returns
Quality
September 21st, 2020
So I ordered one sweater and this was my first/last order with them. I noticed that on the site it said that it was backordered until 9/28. Okay fine a week no big deal. Well i contacted a representative in the live chat and they said that the site was wrong it was actually on backorder until December. I told them nevermind cancel my order and that I wouldn't be ordering from them again. After i told the representative she was like oh well we can just cancel your order if that's too long. I'm good on this company.
VENUSS. – VENUS Swimwear Rep
Hi Kk! Thank you for your review and we apologize for this experience. We would love to review your account and make this right. Please e-mail us at socialsupport@venus.com and we will be happy to address your concerns with you.
16 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.
As an enthusiast with in-depth knowledge of customer reviews and feedback, it's clear that opinions about VENUS Swimwear vary among consumers. I'll break down the key concepts used in the provided reviews:
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Positive Aspects:
- Flexible Ordering: One positive aspect highlighted in a review is the ability to order bikini tops and bottoms separately, allowing customers to customize their swimwear.
- Bra Sizes for Tops: The availability of bikini tops in bra sizes is mentioned as a positive feature, providing a better fit for customers.
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Negative Aspects:
- Sizing Issues: Several negative reviews mention sizing problems, such as items fitting smaller than expected or being inconsistent in size.
- Quality Concerns: Customers express dissatisfaction with the perceived decline in the quality of VENUS Swimwear products. Complaints include cheap fabric, faded colors, and a decline in overall material quality.
- Shipping Delays: Some customers report issues with shipping, including delays in processing orders and slow delivery times, even for expedited shipping options.
- Return Policy for Canadians: Canadian customers express frustration with the return process, citing issues such as the need to pay for return shipping, restocking charges, and slow refund processing.
- Customer Service: Negative reviews mention dissatisfaction with customer service, describing it as unhelpful or rude.
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Return Policy:
- Return Fees: Multiple customers complain about return fees, including restocking charges and additional costs for return shipping.
- Return Bar: The introduction of a new return policy, referred to as the "Happy Return Bar," is mentioned in a review. Some customers express dissatisfaction with this policy.
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Customer Loyalty:
- Formerly Satisfied Customers: Long-time customers express disappointment with a perceived decline in VENUS Swimwear's quality, with one customer mentioning they have been a customer for over a decade but are now considering alternatives.
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Specific Product Issues:
- Bathing Suit Fit: Customers report issues with the fit of bathing suits, including discrepancies between the ordered size and the actual fit.
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Payment and Credit Card Issues:
- Credit Card Payment Cutoff: A review mentions dissatisfaction with the credit card payment cutoff time, which is considered early for those who work full-time.
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Global Customer Base:
- International Customers: Reviews from Canadian customers indicate that VENUS Swimwear serves an international customer base, but there are challenges related to returns and payments in different currencies.
It's essential for potential customers to consider these varied experiences when deciding whether to purchase from VENUS Swimwear. The company may want to address common issues, improve communication, and enhance product quality to regain customer satisfaction and loyalty.
