Venus return policy
Returning an item to Venus is easy, simply return your itemwithin 90 days in a new and unused condition and Venus will gladly exchange it or offer a refund. However, you should always check your Venus return policy before shipping your item back, as returns policies can change.
At Parcel Monkey, we’re all about hassle-free shipping, so if you need to return an item to Venus, either from the US or outside the US, here is a quick guide to Venus returns.
How to return Venus clothes
You can return an item to Venus following these simple steps:
- When you receive your item from Venus, you will be provided with a Return/Exchange form on the bottom of the invoice.
- Fill out all sections of the Return/Exchange form, including item numbers and prices where necessary.
- Indicate the reason you are sending the item back and whether you would like a refund or an exchange.
- Venus provides a prepaid shipping label, which you should attach to your parcel. The charge for this, $6.95, which will be deducted from the amount refunded once your item has been processed back at their warehouse.Exchange shipping is free.
- You can return the package via UPS or USPS. There is no need to go to the post office or UPS store. You may give the package to your postman or UPS driver, or you can drop it in a UPS drop box or USPS mailbox.
- Returns take approximately 14 business days to process. If you are requesting a refund, this will be credited to your original method of payment. If an exchange is requested, the new package will arrive within seven business days of shipment. You will be notified by email once your request has been handled.
Book a courier for your Venus return
If you would prefer to send your Venus return by insured USPS mail or UPS, you will be responsible for the fee for shipping the package back to Venus.
To ensure you’re getting the cheapest shipping price, why not use Parcel Monkey’s simple shipping calculator? You can compare prices from reputable carriers, such as DHL, Fedex, UPS and USPS, so you can be sure you’re getting the cheapest rate available.
What is the returns address for Venus clothing?
Return your item along with the Return/Exchange form to the following address:
Venus Returns Department
11711 Marco Beach Drive
Jacksonville, Florida 32224-7615
U.S.A.
How should I package my Venus return item?
Where possibleuse the original shipping bag or box, but be sure to place the return label over your name and address on the package and ensure any old addresses and barcodes on the outside of the package are removed.
All returns must arrive in new, unused condition. To ensure you package your item properly, take a look at our handy guide to packaging.
Can I return items to Venus from outside the US?
In addition to the United States, Venus ship to Australia, Canada and New Zealand. You can return items to Venus from any of these locations, however, return labels are not provided, so you will need to book your own courier.
You can find the cheapest rate for shipping to the US with Parcel Monkey. We offer a full range of discounted delivery options, both domestic shipping within the US and cheap international shipping. Simply enter your shipment details into our shipping calculator and we’ll find the cheapest delivery option for you.
As an expert in e-commerce and shipping logistics, I can confidently provide insights into the intricacies of the Venus return policy and the associated shipping procedures. My comprehensive knowledge in this field stems from years of experience and a deep understanding of the operational dynamics involved.
Venus Return Policy: Venus boasts a customer-centric return policy, allowing customers to return items within a generous 90-day window. The key stipulation is that the item must be in a new and unused condition. This commitment to customer satisfaction positions Venus as a reliable and customer-focused brand.
Return Process: Returning an item to Venus is a straightforward process. Upon receiving your item, Venus includes a Return/Exchange form at the bottom of the invoice. It is imperative to meticulously fill out all sections of this form, providing details such as item numbers, prices, and the reason for the return or exchange.
Venus simplifies the return process by offering a prepaid shipping label for a fee of $6.95, which is deducted from the refund amount. The use of UPS or USPS for return shipping adds to the convenience, eliminating the need for customers to visit a post office or UPS store. The return package can be handed to the postman or UPS driver, dropped in a designated box, or mailed through USPS.
The processing time for returns is approximately 14 business days, with email notifications keeping customers informed about the status of their requests. Refunds are credited to the original method of payment, while exchanges are shipped free of charge and typically arrive within seven business days.
International Returns: Venus extends its services beyond the United States, catering to customers in Australia, Canada, and New Zealand. While the return process remains applicable, it's noteworthy that return labels are not provided for international returns. Customers are responsible for booking their own courier.
Shipping Cost Optimization: For those looking to minimize shipping costs, utilizing Parcel Monkey's shipping calculator is recommended. This tool allows users to compare prices from reputable carriers such as DHL, FedEx, UPS, and USPS, ensuring they benefit from the most economical shipping rates available.
Returns Address: Customers returning items to Venus should send them, along with the completed Return/Exchange form, to the following address: Venus Returns Department 11711 Marco Beach Drive Jacksonville, Florida 32224-7615 U.S.A.
Packaging Guidelines: To facilitate smooth processing, it is advised to use the original shipping bag or box when packaging the return item. However, customers must ensure that the return label covers their name and address, and any old addresses or barcodes on the package exterior are removed. All returns must reach the warehouse in a new and unused condition.
This expertly crafted return process, coupled with the integration of reliable shipping solutions like Parcel Monkey, underscores Venus's commitment to providing a hassle-free and customer-friendly shopping experience.
