35 Chanel Interview Questions & Answers (2024)

Adaptability

What You Need to Know

The interviewer is interested in when you had to adapt to change to gauge your ability to handle unexpected situations and adjust your approach accordingly. This shows how well you can handle challenges and adapt to new circ*mstances, which is an essential skill in today's rapidly changing world. It also gives the interviewer insight into your mindset and approach to problem-solving. Describe a time when you had to adapt to change in the workplace and the result, keeping your answer positive.

Written by Krista Wenz on July 17th, 2023

1st Answer Example

"In my current role, there is a lot of turnover regarding our management team. I have had to adapt to three new managers in the past four years. It is not the ideal situation, but I can adjust for the good of the team. However, while not ideal, I have learned something new from each manager and proven that I can easily adjust to change."

Written by Krista Wenz on July 17th, 2023

2nd Answer Example

"Last year, our company was sold to a competitor, and a lot of our policies and procedures changed, along with some senior management. I adapted well throughout the changes because I fully believed in the company's vision."

Written by Krista Wenz on July 17th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"When I moved from Los Angeles to Houston. I worked for a big furniture company in California, and one year I decided to leave Los Angeles and move to Houston to be closer to family. Big difference. But I am glad I came to Houston. Change is good and everything happens for a reason."



Marcie's Feedback

Wow! This is definitely a big change. Can you talk more about the types of changes you encountered? What was different between Los Angeles and Houston? How did you overcome and adapt to these changes? The more details you can provide, the better!

Ask The Interviewer

What You Need to Know

When interviewers ask if you have any questions for them, it's not just a formality. They want to see if you've researched the company and the position you're applying for. It's also an opportunity to clarify any uncertainties you may have about the role, the company culture, or the team you'll be working with. Asking thoughtful questions can demonstrate your interest in the job and your eagerness to learn more. So it's always a good idea to come prepared with a few questions to ask at the end of the interview, but not ones you could have easily found while researching Chanel.

Written by Krista Wenz on July 19th, 2023

1st Answer Example

"Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? In addition, what types of career growth opportunities would follow this position?"

Written by Krista Wenz on July 19th, 2023

2nd Answer Example

"Thank you for taking the time to speak with me today. I'm excited to learn more about your experience working with Chanel over the past 12 years. Can you start by telling me about your role and responsibilities within the company? Also, how have you grown and developed professionally over the years? And finally, what motivates you to continue working for Chanel?"

Written by Krista Wenz on July 19th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"What do you like about Chanel?"



Marcie's Feedback

This is a great question, but consider asking a few more. You want to come across as very interested in the company and your interviewer's role there. You could also inquire about the company culture, the interviewer's work/life balance, and whether there are growth opportunities at the company.

Career Goals

What You Need to Know

'If you're born without wings, don't do anything to stop them from growing.' Gabrielle Chanel. Chanel offers many opportunities to move forward in your career with them. They train thoroughly on their brand but also find out your motivations so they can discover all areas of growth. Their training program is set up to expose you to various environments, leaders, and teams. Assure the interviewer that you are dedicated to your professional growth and can see yourself quickly advancing with Chanel. Give an example of how you plan to grow your career this year with their organization.

Written by Krista Wenz on July 13th, 2023

1st Answer Example

"I am very career focused and would like to see my career grow into a management-focused role. I have been reading books on leadership this year, which is helping me to prepare for the responsibility when the opportunity comes my way. I am also enrolled in an upcoming leadership course and can see myself using the skills I will learn to advance to a management position with Chanel in the near future."

Written by Krista Wenz on July 13th, 2023

2nd Answer Example

"I agree that professional growth is significant for any person wanting to advance in their career. I plan to grow my career by fully immersing myself in training at Chanel and taking full advantage of any additional workshops and courses that come my way."

Written by Rachelle Enns

Career Goals

What You Need to Know

Chanel is all about developing the natural talents of their team. The company values its employees and believes in promoting from within because it allows them to grow and develop their skills. By promoting from within, Chanel also ensures that its employees deeply understand the company culture and values, which helps to create a strong and cohesive team. Additionally, promoting from within can motivate employees to work hard and strive for excellence, knowing they have the opportunity to advance within the company. Promoting from within is a win-win situation for Chanel and its employees and helps maintain a positive and productive work environment.

Talk to the interviewer about how you would like to see your career flourish. Describe what Chanel can offer you that you are not receiving with your current employer. Show your enthusiasm for career growth with the company.

Written by Krista Wenz on July 14th, 2023

1st Answer Example

"I am currently working in a smaller organization where promotions and growth are limited. I am interested in joining Chanel as a sales representative and plan to grow into a leadership role. In 3-5 years, I would love to be in a dedicated leadership position, such as a regional or customer care manager. I plan to achieve my goals by establishing a strong work ethic and consistently producing high-quality work. I will also seek out opportunities for professional development and take on additional responsibilities whenever possible. I plan to build strong relationships with colleagues and managers, as they may be able to provide mentorship and guidance along the way."

Written by Krista Wenz on July 14th, 2023

2nd Answer Example

"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. By demonstrating my passion, dedication, and leadership potential, I plan to position myself as a strong candidate for future leadership roles at Chanel. My career interests align very nicely with your company's goals, which helps me to see a great long-term fit here."

Written by Krista Wenz on July 14th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Wherever you want me to be. I love longevity, I love being part of a work environment that allows me to be part of people's lives. Hopefully the next 3-5 years you and I will be out there selling together on a busy day."



Marcie's Feedback

It's great that you're so flexible and open, but make sure to provide a direct answer about what you want in the future. Explaining that you want to stay and grow with the company for the long-term is great and something the interviewer will appreciate. But do you have aspirations to begin managing other people as you gain even more experience? Do you enjoy mentoring and coaching others? Do you want to become the highest sales performer in your department? Give concrete answers and goals so that the interviewer can see how motivated you are. Great job!

Compatibility

What You Need to Know

The interviewer wants to understand your work preferences and identify any potential challenges that may arise in the future. By knowing your dislikes and pain points, the interviewer can ensure the job aligns with your expectations and that you are a good fit for the company culture. It also shows the interviewer values your opinion and wants to create a positive work environment for all employees. Being transparent about your concerns can lead to better job satisfaction and help you perform at your best. While you want to mention what causes your dissatisfaction at work, you want to be sure you end on a positive note and describe what makes you happy in the workplace.

Written by Krista Wenz on July 19th, 2023

1st Answer Example

"I can feel dissatisfaction on the job when I am not feeling heard or when there is not mutual respect among the team members. I work best in more harmonious situations with little drama or gossip. I have spoken with several of the employees here at Chanel, and feel this work environment and company culture is exactly what I am looking for in my ideal workplace."

Written by Krista Wenz on July 19th, 2023

2nd Answer Example

"I do not like to dwell on the negative, so I would much prefer to discuss what makes me feel most motivated on the job! I am very motivated by surroundings where I feel listened to, valued, and respected. A positive mindset and environment are important to me."

Written by Krista Wenz on July 19th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Negativity. I love to start the day on a happy note. Treat me like how you'd like to be treated."



Marcie's Feedback

Nice! Your answer is direct and matter-of-fact, which is great. Can you talk more about what you do to cultivate positivity around you and to combat negativity? Show the interviewer that you take your job satisfaction into your own hands as much as possible.

Competency

What You Need to Know

The most significant difference in selling low-end and high-end products lies in the target audience. Low-end products are generally aimed at budget-conscious consumers who prioritize affordability over features or quality. On the other hand, high-end products target consumers who value premium features and quality and are willing to pay a premium price for them. Additionally, the marketing and advertising strategies used for low-end and high-end products differ, with low-end products often marketed as affordable and high-end products marketed as luxurious or exclusive.

Assure the interviewer that you understand the approach required to sell Chanel products successfully. Compare the sales of lower-end products to luxury products and discuss what you feel is the most significant difference when it comes to closing the deal.

Written by Krista Wenz on July 13th, 2023

1st Answer Example

"In my opinion, the most significant difference in selling high-end products is that you must have incredible product knowledge. You need to show value and why your product is superior, and the luxury is worth the price tag. With Chanel, the brand story is exceptional, and the fact that you have been around for so many years is incredible."

Written by Krista Wenz on July 13th, 2023

2nd Answer Example

"The sales system needs to be more precise, and the sales process may be slower when selling high-end products. However, one must give exceptional service, no matter the price range of the sale."

Written by Krista Wenz on July 13th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Quality. You just know that high-end quality products are manufactured well."



Marcie's Feedback

Nice! So the difference is in the quality - but how does this impact the way you sell? You might explain to the interviewer that with a high-end product you spend a significant portion of the selling process explaining the product's features, how it's manufactured, and why its high quality is a valuable investment. Give more details so the interviewer knows that you are able to sell this type of product successfully.

Competency

What You Need to Know

The interviewer wants to assess your communication and problem-solving skills and see that you know where to ask for help when needed. They also want to see that you would be honest with the client and tell them you were unsure of the answer, but you will find the answer to their question and get back to them. The interviewer does not want to hear that you would bluff your way through your response, which could ultimately tarnish Chanel and its brand.

Let the interviewer know that when a client asks you a question about a product, and you are unsure of the answer, you would first thank them for their question and let them know you would need to research the answer further. You would then take the necessary steps to find the correct information, such as consulting with a supervisor or checking your company's resources. Describe how it is essential that you provide accurate and helpful information to your clients, and taking the time to find the correct answer is crucial in maintaining their trust and satisfaction.

Written by Krista Wenz on July 17th, 2023

1st Answer Example

"If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a potentially false answer. I am okay with admitting when I don't know something and love learning new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."

Written by Krista Wenz on July 17th, 2023

2nd Answer Example

"I plan to know everything possible about your products, so I can assure you this would not happen to me very often! Should it happen, I would utilize all of the resources available or ask a coworker or manager for assistance. I would never give incorrect information or mislead a client in any way. Once I have gathered all the necessary information, I would provide the client with a clear and concise answer to their question. It's important to be honest and transparent with, even if it means admitting that I don't have all the answers upfront. In the end, it's about building trust and providing the best service possible."

Written by Krista Wenz on July 17th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Honestly, I would answer them with what I feel is the best answer and If I feel like I can't do that, then I will say "let me make sure before I give you the wrong information!""



Marcie's Feedback

Nice! It's great that you would be honest and then go find out the correct answer. Don't forget to remind the interviewer that it's important to you, to be honest, and to provide accurate information to customers. Also, consider mentioning that you would find out the information as quickly as possible so the customer receives a timely resolution to their issue. Good job!

Conflict

What You Need to Know

The interviewer wants to ensure you have the necessary skills and experience to deal with any potential issues that may arise in the workplace. It's important to be able to handle difficult situations and challenging clients with professionalism, tact, and diplomacy and to be able to find solutions that satisfy all parties involved. By asking this question, the interviewer is trying to gauge your ability to handle stress, communicate effectively, and work collaboratively with others. Describe what methods you use when handling difficult situations or challenging clients.

Written by Krista Wenz on July 20th, 2023

1st Answer Example

"I always stay calm and level-headed when handling difficult situations and challenging clients. Taking a step back and objectively assessing the situation can often help diffuse tense situations and prevent things from escalating further. Additionally, I try to be empathetic and understanding towards the other person's perspective, even if I don't necessarily agree with their point of view. By remaining open-minded and willing to listen, I've found that I can build better relationships with my clients and colleagues, even in the most challenging circ*mstances. Overall, I believe that staying patient, communicative, and solution-focused is the best way to handle difficult situations in the workplace."

Written by Krista Wenz on July 20th, 2023

2nd Answer Example

"When handling difficult situations or challenging clients, I always try to remain calm and professional. It's important to actively listen to their concerns and empathize with their point of view. I strive to find a solution that meets their needs while adhering to company policies and procedures. If necessary, I may escalate the issue to a supervisor or manager for further assistance, but I always try to exhaust all possible options before doing so. Ultimately, my goal is to provide exceptional customer service while maintaining a positive and respectful demeanor."

Written by Krista Wenz on July 20th, 2023

Creative Thinking

What You Need to Know

Many fine retailers require their sales staff to build a portfolio of clients and create repeat business, resulting in substantial commission opportunities. Share with the interviewer how you develop your 'business' and ensure that your targets are consistently met. One of the most effective ways to build a client base and grow your business is through networking. By attending industry events, joining professional organizations, and connecting with people on social media, you can establish relationships with potential clients and earn their trust. It's also essential to provide value to clients by offering solutions to their problems and being responsive to their needs. You can build a loyal client base that will help your business thrive by consistently delivering great service and exceeding expectations.

The interviewer wants to hear if you have a strong portfolio of clients that follow you from one position to another. This client base is significant in a luxury retail environment like Chanel. It could also be the difference between being offered the job or not. However, you must always be honest and not inflate your client base from what it is, as that will become apparent if hired for the position.

Written by Krista Wenz on July 14th, 2023

1st Answer Example

"In my current role, I have built a strong portfolio of clients I call whenever new products come in. It's the basis of my business, and my clients also provide me with a firm referral basis. I went from a client base of zero to over 150 repeat buyers who come specifically to the store to see me when they want to check out a new collection or refresh their wardrobe."

Written by Krista Wenz on July 14th, 2023

2nd Answer Example

"I am a true entrepreneur at heart and have been a small business owner in the past. It was an e-commerce store related to beauty and lifestyle products. I enjoyed working on a start-up and learning about social media marketing. I sold half the company to my business partner last year. In the past, I always take various steps to build my business and client base. For instance, I have used social media platforms like Facebook, Twitter, and LinkedIn to connect with potential clients and showcase my skills and expertise. Additionally, I have attended networking events and conferences to meet new people and learn about industry trends and best practices. I have also created a website and blog to share my knowledge and attract visitors to my business. I believe that taking the initiative to build my business and client base has been crucial to my success so far. And I assure you that if hired for the position, my client base will follow me here."

Written by Krista Wenz on July 14th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I connect with my client and I understand what they need. Should anything come in where I know my client will like I will definitely let them know. I keep in touch with my clients even after they have purchased from me."



Marcie's Feedback

Nice! It sounds like you're very good at building and maintaining client relationships, which is very important in the retail business. The interviewer will appreciate this. Are there any methods you use to find new clients? If so, make sure to talk about these as well.

Creative Thinking

What You Need to Know

It's not uncommon for interviewers to ask questions related to the industry or company you are applying for. They will assess your knowledge and understanding of the industry and your ability to think critically and offer creative solutions. Regarding Chanel, the interviewer is interested in hearing your thoughts on how the company could continue to evolve and stay ahead of competitors in the fashion industry. It's essential to approach this question with a thoughtful and informed response, highlighting potential areas for improvement and offering innovative ideas for the company to consider.

Perhaps you could pick a topic like investing in employees, partnering with emerging artists, or investing in upcoming technologies. Remember to consider their values so you can share an idea that they would find exciting and relevant.

See Also

4 Effective Hiring Process Steps for Recruiters - OpenSesameDo Employers Interview Best Candidates First?Full Cycle Recruiting: All You Need to Know8 Signs You Aced That Job Interview (and 4 Signs You Didn’t)

Written by Krista Wenz on July 15th, 2023

1st Answer Example

"I know from my research that Chanel puts a lot of effort into gaining momentum from millennial customers. This demographic is highly technical and constantly in touch via social media outlets. I would consider creating more consistent hashtags and additional hashtag-driven contests for social media. I love your recent idea of a pop-up Chanel-themed arcade in Hong Kong. I wonder what the response would be if that happened in the US?"

Written by Krista Wenz on July 15th, 2023

2nd Answer Example

"It's difficult for me to provide feedback on innovation without working here, although there is always room for improvement in any organization. I find your branding to be very classic and sexy. One suggestion I would make would be to advertise more on less traditional platforms such as Spotify or social media. I believe fostering a culture of creativity and experimentation is key to driving innovation at Chanel. Encouraging employees to think outside the box and take risks can lead to exciting new ideas and approaches. Additionally, seeking diverse perspectives and collaborating with outside partners can bring fresh insights and inspiration to the brand."

Written by Krista Wenz on July 15th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Honestly, it's hard for me to answer that because I haven't worked here. I find Chanel very appealing to the eye and I want to be part of it."



Marcie's Feedback

Consider conducting some online research about Chanel to come up with ideas to discuss here. Think about ways in which the company could expand its products and/or audiences. Contemplate the innovative strategies you've seen implemented at other retailers you've worked for and how these could potentially work for Chanel. You could also talk about sales innovation. What sales techniques and methods could Chanel start using to increase its sales?

Creative Thinking

What You Need to Know

Chanel values creativity in their employees. They understand fashion is an art form and that innovation is critical to staying relevant in the industry. Plus, having a team of creative individuals can bring fresh perspectives and ideas to the table. Chanel recognizes the importance of hiring talented and imaginative people who can help push the brand forward.

You must showcase your creativity and relevant experience or skills in this area during the interview. Talk to the interviewer about your interest in creativity and how you have implemented that in the workplace. Even if you do not consider yourself a 'creative person,' there is a substantial chance that you have made creative-minded decisions in your career.

Written by Krista Wenz on July 18th, 2023

1st Answer Example

"Yes, I consider myself to be a creative individual. One example of this would be the telephone sales scripts that I crafted for our inside sales team. They were lively and effective, and sales increased by 23% in the first 90 days of implementation."

Written by Krista Wenz on July 18th, 2023

2nd Answer Example

"When it comes to creativity, I have a knack for thinking outside the box and finding innovative solutions to problems. I enjoy exploring new ideas and approaches and am not afraid to take risks or try something unconventional. Creativity is all about being open-minded, curious, and willing to experiment, and I try to embody those qualities in my work. Whether brainstorming ideas for a new project or finding ways to improve sales, I always strive to bring a fresh perspective and a unique approach to the table."

Written by Krista Wenz on July 18th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Somewhat. I have been a designer for a bit now. Most of my clients are happy with my decorating skills."



Marcie's Feedback

What type of designer are you? Can you connect your creativity with the role in some way to show how this skill will benefit the company? See below for another way you might answer this question:

"I do consider myself to be a creative person. When it comes to solving problems, I like to think outside of the box. This is a helpful skill to have as a salesperson because I can think of creative solutions to people's problems and then sell them that solution. I'm also outwardly creative as a designer and decorator. My clients consistently tell me how happy they are with my decorating skills. I look forward to using my creativity within this position at Chanel and know it will help me to excel."

Customer Service

What You Need to Know

Chanel offers excellent customer service by ensuring customer loyalty by having a team of dedicated professionals who promptly and efficiently address all customer needs and concerns. From the moment of purchase to after-sales support, Chanel strives to exceed customer expectations and value their satisfaction above all else.

Chanel's top priority is customer service, so be sure to show the interviewer you are confident in your customer service skills. If you have an example of a time when you went over and above the call of duty, or have customer service training, now is a great time to talk about that.

Written by Krista Wenz on July 14th, 2023

1st Answer Example

"Thank you for considering me for this position at Chanel. Every customer should be treated with the utmost care and respect, and I strive to provide excellent service to each person I interact with. I have developed strong communication skills that allow me to listen attentively to customers and address their needs promptly and effectively. I also understand the importance of being patient, empathetic, and courteous when dealing with customers, especially those who may be frustrated or upset. If hired at Chanel, I will make it my top priority to uphold the value of treating every customer like they are the most important customer in the world."

Written by Krista Wenz on July 14th, 2023

2nd Answer Example

"I have always valued customer service and prioritize making each customer feel important and heard. In my previous roles, I listened carefully to each customer's concerns and needs and worked to find the best solution for them. Every customer deserves to be treated with respect, kindness, and attentiveness, no matter how big or small their request may be. If hired at Chanel, I would continue to uphold these values and strive to make every customer feel valued and appreciated."

Written by Krista Wenz on July 14th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"You know"¦ I've had situations where the customer would come off as rude and I will not let it affect me. Once they see I am still being nice to them then they start being nice to me. I've had situations where the customer is right and "I had to put the company first" according to my manager and I couldn't. And that manager no longer works for us."



Marcie's Feedback

Can you talk in more specific detail about a few of these examples? Doing so will make them much more impactful to the interviewer. (And make sure the examples you discuss show how you treat customers like they are the most important customer in the world.) Also, be sure to rattle off some of the customer service skills that you possess. Some examples include being a persuasive and clear communicator, an empathetic and active listener, and someone who thinks quickly on their feet.

Direct

What You Need to Know

The interviewer wants to know if you're applying for other jobs to understand your job search activity. They want to see if you're serious about finding a job and how much competition they have for hiring you. It's essential to be honest about your job search activity and assure the interviewer that Chanel is your top choice.

Additionally, it always puts a little fire on the hiring manager if they know you are actively looking for a new position. Tell the interviewer about your search so far. Be honest and give a legitimate timeline on when you expect to receive and accept an offer.

Written by Krista Wenz on July 19th, 2023

1st Answer Example

"I am keeping an eye out for viable positions. Although I am not in the final stages with any other company, I am actively seeking a new position. That said, Chanel has always been on the top of my list of companies to work for, and I would gladly accept an offer from Chanel over other companies I have applied to."

Written by Krista Wenz on July 19th, 2023

2nd Answer Example

"I am passively seeking a new opportunity, which means I am very particular about where I apply. At this point, I have interviewed with a couple of companies; however, they were not the right roles for me. I am very excited to learn more about this position with Chanel."

Written by Krista Wenz on July 19th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Honestly, no. I want this job. I feel a connection with Chanel. Applying for a job is like dating. You go out on a date see what happens and go from there. I applied for this job for a reason. I'd love to be part of the Chanel team."



Marcie's Feedback

Nice! Your answer really shows your personality and passion for the company, which is awesome. You might also add in some of the skills that make you an ideal fit for the position just to remind the interviewer why they should hire you over another candidate. Excellent job!

Direct

What You Need to Know

The interviewer is asking if you feel that you should be paid based on tenure, results, or both. They want to understand your perspective on the importance of performance versus experience in the workplace to gain insight into your work ethic. While experience is undoubtedly valuable, it is essential to recognize and reward individuals who consistently perform at a high level. Ultimately, a combination of performance and experience should be considered when making hiring and promotion decisions. It's important to create a culture that values both hard work and expertise to foster a positive and productive work environment. Discuss your views with the interviewer and back your answer with an example, if possible.

Written by Krista Wenz on July 17th, 2023

1st Answer Example

"I feel employees should be paid and rewarded based on their performance. A new employee would be greatly motivated through being rewarded for performance, and I believe this model encourages healthy competition with tenured employees."

Written by Krista Wenz on July 17th, 2023

2nd Answer Example

"I feel both performance and experience should be equally rewarded and weighted, as they both have value and importance. While experience brings expertise and knowledge, performance showcases a person's ability to apply that knowledge effectively in a given situation. Ultimately, it is up to the organization to determine what they value more and how they reward their employees. However, I believe a balance between the two is ideal for creating a well-rounded and successful team."

Written by Krista Wenz on July 17th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"It's 50/50 for me. Personally, I like to work with someone that has been in the business for a while. Anyone can sell a product but it's keeping the client happy is what is important to me."



Marcie's Feedback

Good answer! It is thoughtful and fair. Can you give an example of a colleague who has been in the business for a long time who builds meaningful relationships with clients? You might discuss how you look up to this person and aspire to be like them. It would also be a good idea to emphasize that you also recognize how important performance is and that ultimately it comes down to closing sales. Show the interviewer that you think both performance and experience are important in retail sales. Great job!

Discovery

What You Need to Know

The interviewer asks you how often you called in sick at work in the past year because they want to gauge your reliability and commitment to your job. They need to know how often you've been absent from work and whether or not it was due to legitimate reasons. They want to ensure you will be a reliable employee committed to your work. It's also a way for them to assess your overall health and well-being, as frequent absences could indicate underlying health issues that may affect your ability to perform your job effectively. Overall, it's a common question many employers ask during job interviews, and it's important to answer honestly and confidently.

Written by Krista Wenz on July 20th, 2023

1st Answer Example

"I did not call in sick last year or the year before. I take good care of myself and rarely get sick. I pride myself on my work ethic and healthy lifestyle."

Written by Krista Wenz on July 20th, 2023

2nd Answer Example

"I had to use five sick days last year. I had minor outpatient surgery and needed a week to recover. It was a scheduled surgery, and I approved the time off with my supervisor before scheduling the procedure."

Written by Krista Wenz on July 20th, 2023

Discovery

What You Need to Know

When an interviewer asks you to tell them something about yourself that they wouldn't know from reading your resume, they are trying to get a sense of who you are beyond your professional experience. They want to get to know you as a person and understand what motivates you. This question allows you to showcase your personality and highlight your interests and hobbies outside of work. Don't be afraid to share something unique about yourself that sets you apart from other candidates.

Remember, the interviewer is looking for someone who is an excellent cultural fit for the company and has the necessary skills and experience for the job. So, be honest and authentic in your response and use it as an opportunity to build a connection with the interviewer.

Written by Krista Wenz on July 14th, 2023

1st Answer Example

"Something not found on my resume is that I am an avid marathon runner and have traveled to ten countries in the last eight years to compete in various races. I am a competitive individual and enjoy keeping fit. Also, running marathons makes me a great fit for a sales position. Running requires discipline, determination, and the ability to push myself to achieve my goals. Additionally, running has helped me develop excellent time-management skills, which are crucial in sales, where I need to balance multiple tasks and priorities at once."

Written by Krista Wenz on July 14th, 2023

2nd Answer Example

"I think it's important for people to know that I value my personal relationships just as much as my professional ones. While I take my work seriously and strive to excel in my career, I also prioritize spending time with my loved ones and nurturing those connections. I believe that a healthy work-life balance is crucial for overall happiness and success, and I make a conscious effort to maintain that balance in my life. While this is important to my personal and professional lives, I would not add this to my resume."

Written by Krista Wenz on July 14th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am a people pleaser. I love mornings. I am a very positive person. Sometimes I'll wake up thinking about my clients whether I did a great job or not. I love my husband and our pet dog Sofi."



Marcie's Feedback

Wow! You have provided some interesting tidbits about yourself and your life that will definitely help the interviewer feel like they know you better. Great job! To further strengthen your answer, can you connect any of these tidbits to the role itself? For example, how does being a positive people pleaser benefit you as a salesperson? And can you expand more on waking up in the middle of the night thinking about work? Explain that you have a strong work ethic and that you care deeply about your clients. While the interviewer will likely gather this from what you've said, saying it directly and confidently can't hurt.

Discovery

What You Need to Know

There are many reasons why people want to work for Chanel. One of the biggest draws is the prestige and reputation of the brand. Chanel is known worldwide for its luxury products and high-end fashion, and working for such a well-respected company can be a great source of pride for employees. Additionally, Chanel is known for treating its employees well and providing a supportive work environment. From competitive salaries to excellent benefits packages, employees at Chanel enjoy a range of perks that make the company a great place to work. Finally, many people are drawn to Chanel because of its commitment to innovation and creativity. Working for a company that is constantly pushing the boundaries of fashion and design can be incredibly exciting and can provide employees with unique opportunities to grow and develop their skills. Overall, there are many reasons why people want to work for Chanel, and the company's reputation as a great employer is well-deserved. Share a few reasons you want to work for Chanel and how working there will help you accomplish your professional goals.

Written by Krista Wenz on July 15th, 2023

1st Answer Example

"I am newer to my career and feel that Chanel will offer me the training I need to kick-start my sales career. The house of Chanel has one of the greatest reputations in haute couture and French design. I have had my eye on your company for a year now and am confident that I will find a long-term fit here with all of the growth opportunities, training, and other methods of support that you offer."

Written by Krista Wenz on July 15th, 2023

2nd Answer Example

"I have always been drawn to the luxury and elegance that Chanel represents. From their timeless fashion designs to their iconic fragrances, Chanel embodies a level of sophistication and glamour that I find inspiring. I also appreciate the brand's commitment to quality, attention to detail, and dedication to sustainability and social responsibility. Working for Chanel would allow me to be a part of a prestigious and innovative company and contribute to a legacy of excellence and beauty."

Written by Krista Wenz on July 15th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I love fashion. I love the history. I love that a woman is behind it all. I love how she was pretty much lack of a better term "from rags to riches" Chanel is an empire that was built from a woman's perspective. That is why I want to be part of the Chanel team."



Marcie's Feedback

Why is a woman's perspective important to you? The more details you can provide, the more meaningful your response will be to the interviewer. Otherwise, your answer is great because it shows how passionate you are about the company, its history, and fashion. Excellent!

Discovery

What You Need to Know

As a salesperson, there are plenty of high-end products that you could have sold to your customers. Depending on your target market, you could have sold luxury cars, high-end watches, designer clothing, or exclusive vacation packages. Other options include premium electronics like top-of-the-line laptops, smartphones, and home entertainment systems.

The interviewer wants to see that you are capable and experienced in selling high-end goods. Talk about your best sale, biggest win, or a significant career highlight that excites you. Now is the time to brag about yourself a little bit!

Written by Krista Wenz on July 13th, 2023

1st Answer Example

"I have sold luxury products for many years, but I would say the most expensive was a vehicle worth nearly $400K when working at the Aston Martin dealership. That was an incredible day for me! I made the sale by highlighting the vehicle's luxurious interior, sleek design, and powerful engine. I emphasized the car's ability to provide a thrilling driving experience while maintaining a sense of sophistication and class. I also mentioned the exclusivity of owning an Aston Martin, as it symbolizes prestige and status. Ultimately, I conveyed that owning an Aston Martin is not just about having a car, but a lifestyle of luxury and elegance."

Written by Krista Wenz on July 13th, 2023

2nd Answer Example

"The most expensive product I have ever sold was a $40,000 engagement ring. The couple was looking for something exceptional and willing to invest in a piece that would be cherished for future generations. After showing them our selection of high-end rings, they were immediately drawn to a stunning piece crafted from 18k white gold with a center diamond weighing just over 2 carats. The diamond was perfectly cut for maximum sparkle and brilliance, and the setting was designed to showcase its beauty in the most flattering way possible.

I could tell that the price tag was a concern for them, but I explained that this was a once-in-a-lifetime purchase that symbolized their love and commitment. I also emphasized how we offer financing options to make the purchase more manageable. Throughout the process, I addressed their concerns about the safety and security of such a valuable item. I reassured them that we take every precaution to protect our customers and their purchases.

Ultimately, they decided to go for it and purchase the ring for $40,000. They were thrilled with their choice, and I was happy to have helped make their proposal moment unforgettable. As a salesperson, it's always rewarding to help customers find exactly what they're looking for and make their dreams a reality."

Written by Krista Wenz on July 13th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"My biggest sale/project was almost $27,000 in two hours. A client hired me to decorate just by looking at pictures from her phone. And two hours later after two bottles of wine"¦ she purchased almost $27,000 worth of merchandise. Also, she hired me to go to her house and put it all together for her."



Marcie's Feedback

Wow! This is a highly impressive example! Can you provide more details? For example, what company did you work for at this time and what exactly was your role? Can you explain where the pictures were located that she looked at? Also, consider giving more details about what happened during those two hours. What kinds of sales techniques did you use to close the deal? Excellent job!

Discovery

What You Need to Know

The interviewer would like to know if you are acquainted with any of their products. Chanel offers a wide range of products, including luxury fashion items such as clothing, handbags, and shoes, as well as beauty products like makeup and fragrances. They also offer a line of high-end jewelry and watches. Their products are known for their elegance, sophistication, and timeless style, making them a favorite among fashion-conscious individuals worldwide.

Talk to the hiring manager about any personal exposure you may have to their product. Be sure to reinforce your experience positively! If you have not owned any of the Chanel products, talk about an item you have your eye on and why you hope to own it one day.

Written by Krista Wenz on July 13th, 2023

1st Answer Example

"Yes, I have been lucky enough to purchase a classic handbag in alligator and black metal from Chanel! The craftsmanship is undeniable, and I feel proud to have purchased that item for myself. One can never have too much luxury in their life! Also, I absolutely love Chanel's Rouge Coco Flash lipstick. It's the perfect combination of bold color and moisturizing shine. Plus, the sleek packaging makes it easy to throw in my purse for touch-ups throughout the day."

Written by Krista Wenz on July 13th, 2023

2nd Answer Example

"I have not personally owned any Chanel products. However, I have admired your brand for many years. I have been putting myself through college for the past four years, so I was unable to make any high-end purchases. When I have the funds, a pair of classic Chanel earrings is on my bucket list for personal purchases because the craftsmanship is undeniable."

Written by Krista Wenz on July 13th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I sometimes wish I was a girl. I would have purchased it all. But I do have some of the colognes. I also have Chanel 5. It is my favorite. My mother has had it for years."



Marcie's Feedback

Can you talk more about why you sometimes wish you were a girl? What about being a girl appeals to you (in terms of Chanel)? Give more information here about why you love Chanel products so much. Also, give more details about why it's meaningful to you that your mother has owned (and worn?) Chanel 5 for so many years. These additional thoughts will further strengthen your answer. Great job!

Education

What You Need to Know

There are a few different types of formal sales training and certifications that you might have taken. One option is to get certified through a professional organization like the Sales Management Association or the National Association of Sales Professionals. These organizations offer courses and certifications to help you develop your skills and demonstrate your expertise to potential employers.

Another option is to enroll in a formal training program through a university or private training company. These programs typically offer more in-depth training than certification courses and may include classroom instruction, hands-on experience, and mentoring from experienced sales professionals.

Talk to the interviewer about any sales training you have attended, either independently or through a previous employer. Remember to highlight your most significant 'take-away's' from these courses. If you do not have any formal sales training, be sure to express your willingness to attend any training encouraged by Chanel.

Written by Krista Wenz on July 13th, 2023

1st Answer Example

"I do not have any formal sales training but have received on-the-job training in previous positions. I would be very interested in expanding my sales knowledge. Are there specific sales training programs that you recommend I take?"

Written by Krista Wenz on July 13th, 2023

2nd Answer Example

"Yes, I have formal sales training and certifications. I have attended various sales courses through Dale Carnegie and Sandler Sales. My biggest takeaway from these courses were the lessons on building my business through referrals. I also have extensive experience in the field, having worked in sales roles for several years. I believe that my combination of education and experience makes me a strong candidate for this position."

Written by Krista Wenz on July 13th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I have been in the retail world for over 18 years. I know how to sell. I have sold almost a million if not more this year in retail."

See Also

Guide to rejecting candidates



Marcie's Feedback

It sounds like you have a lot of experience in retail, which is great. Consider rephrasing your answer as seen below, and when you do, make sure to tell the interviewer specifically how much you've sold this year (don't guess - give exact figures) and explain the type of products you've sold.

"I've been working in retail for over 18 years, during which time I have gained substantial selling experience. I consider myself an expert salesman. While I haven't yet earned any formal sales certifications, I have received on-the-job training from several of my past retail employers which have served me well. This year alone I've sold a million dollars in retail, and I look forward to closing a similar amount of sales - or more - for Chanel."

Experience

What You Need to Know

Chanel, Inc. is a leading luxury goods brand with key products in fashion, watches, fine jewelry, fragrance, and beauty. Headquartered in New York, Chanel products are in the multi-thousand dollar price tag arena. Salespeople selling high-end products to customers employ various strategies to close deals successfully. First, they focus on building a personal connection with the customer and understanding their needs and preferences. This helps them tailor their pitch to the customer's specific requirements and showcase the product's unique features and benefits that align with their needs.

Second, they highlight the quality and exclusivity of the product, emphasizing its superior craftsmanship, durability, and performance. They also highlight the rarity and uniqueness of the product, highlighting its limited availability, high demand, and prestige.

Third, they offer the customer a personalized and luxurious buying experience, providing them with exceptional customer service and support throughout the entire sales process. This includes offering customized product demonstrations, arranging private viewings, and providing after-sales service and support.

Overall, salespeople selling high-end products must be knowledgeable, professional, and empathetic, understanding the customer's needs, preferences, and budget and providing them with the best possible buying experience. Assure the interviewer that you are comfortable selling products with a more significant price tag. Use examples from your work history and talk about a massive sale or large sales target from the past.

Written by Krista Wenz on July 13th, 2023

1st Answer Example

"I started my career in luxury sales with company ABC, and after spending two years there, I moved on to company XYZ which was an even higher price tag. With ABC, my average sale was $2500, and with XYZ, it was $6500. I am accustomed to sales quotas of $1M plus and would have no issue asking for the sale when it comes to a $10,000 luxury handbag or fine couture item."

Written by Krista Wenz on July 13th, 2023

2nd Answer Example

"Sure, I'd be happy to share my experience selling high-end products with you. I have a total of five years of experience in luxury sales. This experience has included designer labels, diamonds, and cars. Initially, it was challenging because the products I was selling were very expensive and targeted a specific demographic. However, I quickly learned that building a relationship with the customer and understanding their needs is the key to success. I always educate myself on the product and its features so I can confidently answer customer questions. I also listen carefully to their concerns and preferences so I can recommend the best product for them. Another important aspect is creating a luxurious and personalized experience for the customer. I ensure they feel valued and special throughout the process, from the initial consultation to the final purchase. I am most comfortable working in a luxury setting and would fit in very well here at Chanel."

Written by Krista Wenz on July 13th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I go over the product details. I let the client know how important our merchandise is and how well it's made."



Marcie's Feedback

Great! Can you walk the interviewer through an actual example of a high-end product you've successfully sold in the past? Explain to the interviewer what type of product it was and discuss how you described it to the customer. Make sure to end your response by showing that you closed the deal. You want to emphasize that you are capable of selling high-end products. Good job!

Leadership

What You Need to Know

Chanel is known for promoting from within and providing opportunities for growth and development, which suggests that they prioritize employees who have the potential to take on leadership roles in the future. The interviewer would like to see that you can lead and train others, even if you are not in an official leadership role. Discuss a time when you have taken on coaching responsibilities. If you do not bring experience coaching in the workplace, perhaps you can discuss any coaching experience you may have when it comes to extracurricular activities, such as sports teams or volunteer work.

Written by Krista Wenz on July 18th, 2023

1st Answer Example

"In my last position, I trained new hires on how to use our CRM system. It was a very exciting experience because I learned that I love to teach and train and am good at explaining how things work. It required a lot of patience but helped me recognize my leadership potential."

Written by Krista Wenz on July 18th, 2023

2nd Answer Example

"As a salesperson, I've had the opportunity to train and coach others on numerous occasions. It's always been a rewarding experience for me to help others develop their sales skills and achieve their goals. I've found that the key to successful training and coaching is personalizing the approach based on the individual's strengths and weaknesses. I always take the time to understand what motivates each person and tailor my coaching to help them maximize their potential. It's important to be patient and encouraging and provide constructive feedback that helps them improve. Overall, I enjoy the challenge of guiding others to success and take pride in seeing them grow and achieve their goals."

Written by Krista Wenz on July 18th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Well"¦ in the past 5 years, our company has hired multiple people. At first, I take it day by day and once I feel like they are ready then I let them do their own thing. Of course, I am there if they need me. I go over product details. I also train them on how to use our system."



Marcie's Feedback

Great! The interviewer will be happy to hear that you have experience training others. How many people have you trained? Can you give more specifics about your process? What types of systems have you taught them how to use? Provide more details to further strengthen your answer.

Operational

What You Need to Know

Performance incentives can help motivate individuals to work harder and achieve their goals. However, it's important to consider the potential downsides of such incentives, such as creating a cutthroat work culture or encouraging unethical behavior. Ultimately, the effectiveness of performance incentives depends on the specific situation and the individuals involved. It's important to weigh the pros and cons and make an informed decision based on the unique circ*mstances. Talk to the interviewer about your feelings on performance incentives. Keep in mind, most employees who do not love performance incentives usually have a history of under-performing!

Written by Krista Wenz on July 18th, 2023

1st Answer Example

"I feel performance incentives are a great idea. They motivate employees to do a great job and ensure they are on top of their KPIs. Most people I know are enthused about being rewarded for their successes. I know I am!"

Written by Krista Wenz on July 18th, 2023

2nd Answer Example

"I think performance incentives are important for driving people to get results. I believe they can be a great way to motivate employees and encourage them to work harder and more efficiently. However, these incentives must be fair and not discriminatory in any way. Additionally, it's important to ensure the incentives are achievable and not so difficult that they demotivate employees. Overall, I believe that performance incentives can be a powerful tool for driving success and achieving business goals, and I personally like them."

Written by Krista Wenz on July 18th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Yes! Why not. I think if anyone is working hard and it shows then definitely reward them."



Marcie's Feedback

Great! Consider building out your answer a bit more. Have you received performance incentives before in the past? If so, did they motivate you to sell more? Explain further why a performance incentive will assist you in selling more of the company's products.

Operational

What You Need to Know

Fine retailers experience peak seasons during holidays for various reasons. First, holidays are when people tend to be more generous with their spending. They often have more disposable income due to bonuses, vacation time, and the festive mood. Second, retailers often offer exclusive deals and discounts during the holiday season to attract more customers and increase sales. Third, holidays are a time when people tend to buy gifts for their loved ones, which increases the demand for products. Lastly, retailers invest heavily in advertising and marketing during the holiday season to increase brand awareness and attract more customers. All these factors contribute to the peak season for fine retailers such as Chanel during holidays.

Assure the interviewer that you can provide flexibility in your schedule regarding the company's needs. If you have any restrictions on your calendar, this is an excellent time to address them. If you have limitations, be sure to offer a feasible workaround to be considered for the position.

Written by Krista Wenz on July 14th, 2023

1st Answer Example

"I am more than willing to be a flexible employee for Chanel. Currently, the only restriction on my availability is Tuesday evenings. If that causes concern, I can always work around that engagement to accommodate the company's needs."

Written by Krista Wenz on July 14th, 2023

2nd Answer Example

"Yes, my schedule is wide open at this point, and I welcome the idea of overtime work. I can also work weekends and evenings during peak times if hired. I understand the importance of being flexible with my schedule to ensure the job is completed efficiently and effectively and serves Chanel's needs."

Written by Krista Wenz on July 14th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Yes, yes, and yes. Never had an issue. I love working on weekends because I know that when I can meet new clients and start a relationship from there."



Marcie's Feedback

Great! Consider talking more about the roles you've held in the past when you worked overtime, weekend, and evenings, so the interviewer knows you're definitely capable and willing to do this. You come across as passionate and excited to work in your response, which is wonderful. Good job!

Organizational

What You Need to Know

The interviewer asks how you prioritize and manage your workload in a fast-paced retail environment because they want to ensure that you can handle the demands of the job. Working for Chanel, it's essential to multitask and prioritize tasks effectively to keep up with the fast pace of a retail environment and provide excellent customer service. It is best to explain your methods for managing your workload, such as creating to-do lists, prioritizing tasks based on urgency and importance, and delegating tasks when necessary. If you have previously worked in a fast-paced retail environment, be sure to mention where you worked and for how long.

Written by Krista Wenz on July 20th, 2023

1st Answer Example

"I prioritize my workload by first identifying the most urgent tasks that must be completed. This could include restocking popular items, attending to customers' needs, and ensuring the store is clean and organized. From there, I create a to-do list and prioritize each task based on its level of importance. I also try to delegate tasks to other team members when possible to ensure that everything gets done in a timely manner. Managing my workload in a fast-paced retail environment can be challenging, but by staying organized and focused, I can stay on top of things and keep the store running smoothly."

Written by Krista Wenz on July 20th, 2023

2nd Answer Example

"When managing my workload in a fast-paced retail environment, I prioritize tasks based on their urgency and importance. I always tackle the most pressing tasks first, such as attending to customers' needs or dealing with any urgent issues that arise. Then, I move on to tasks that are important but not necessarily urgent, such as restocking shelves or preparing for upcoming promotions. I also try to stay organized by maintaining a to-do list and scheduling my tasks throughout the day. This helps me stay on track and ensure that I am meeting all of my responsibilities in a timely and efficient manner. Staying focused and organized is key to managing my workload in a fast-paced retail environment."

Written by Krista Wenz on July 20th, 2023

Performance Based

What You Need to Know

To become a top performer, you must know what you are selling, follow a proven process, understand your buyer's personality, have excellent people skills, and be honest and upbeat. When the interviewer asks about your past three years' sales targets and results, they can quickly see whether you are a top performer.

Walk the interviewer through your sales targets and results, highlighting your top achievements. If you have fallen short of your expected targets, you must own up to that and discuss the situation. Honesty is always the best policy. If you have documentation to back up your sales, bring that with you.

Written by Krista Wenz on July 13th, 2023

1st Answer Example

"My past three years' sales targets have been $700K, $850K, and $1.2M consecutively. In Year 1, I met my target of $700K; in Year 2, I exceeded it by 21%; this past year, I was shy of just $60K. I attribute this to a substantial return that I had to take due to a manufacturer's defect. Also, the economy has been a bit lighter than we expected this year, and luxury goods did take a bit of a hit."

Written by Krista Wenz on July 13th, 2023

2nd Answer Example

"I am happy to report that I have exceeded my sales targets for the last five years! I attribute my success to the great client follow-up process that I have, as well as my high customer referral rating. In my current role, my annual target is $500,000. In the last three years, I have sold $520,000, $589,000, and $610,000. I have seen consistent growth, and I aim to reach $670,000 this year. I have a copy of the sales reports if you would like them for your file."

Written by Krista Wenz on July 13th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Let's see"¦ Well as I said before I have been with this company for over 9 years. In the past 3 years or more, I've hit a million dollars or more a year. When the pandemic hit, business was slow but thank God it picked up right away. Once I started selling $100,000 a month"¦ My goal is to do that every month if not more."



Marcie's Feedback

Wow! Your past sales results are very impressive. What company are you currently with and what do you sell? Also, while it's amazing you've closed a million dollars or more each year, what were your sales targets? In addition, make sure to be specific with your numbers so the interviewer knows that you're providing them with accurate information and not vague estimations. Great job!

Performance Based

What You Need to Know

The interviewer wants to see if you are accustomed to having weekly sales targets and meeting goals. They want to ensure that you have experience in achieving sales goals and can handle the pressure that goes with it. As Chanel is a luxury brand, your weekly sales goals may be pretty lofty, and the interviewer wants to see that you are the one for the job.

Talk to the interviewer about how your performance has been measured in the past. Perhaps you were monitored on a daily, weekly, or monthly basis. Highlight some of your sales goals and track record from the past, and discuss how you met or exceeded those goals.

Written by Krista Wenz on July 14th, 2023

1st Answer Example

"I am accustomed to being closely monitored regarding my personal KPIs and sales targets, and I am open to coaching and motivation to keep my performance at its highest level. Currently, I am measured on my daily, weekly, and monthly performance. It keeps me accountable, and I enjoy the challenge. For the past three years, I have been in the top 10 for sales earnings company-wide. I plan to continue that success here at Chanel."

Written by Krista Wenz on July 14th, 2023

2nd Answer Example

"Yes, I have experience in sales roles where meeting specific sales targets every week was required. I understand the importance of setting and meeting sales targets to achieve the company's goals and drive revenue. In my previous roles, I consistently exceeded my sales targets by developing strong relationships with clients, identifying their needs, and providing tailored solutions. I am confident in my ability to adapt to new sales environments and exceed expectations here at Chanel."

Written by Krista Wenz on July 14th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Once again, I've hit $100,000 a month in sales and my goal is that if not more. I love to sell and I love to make money."



Marcie's Feedback

Did you do this once or more than once? Try to show that you regularly hit (or exceed) your sales targets. This will be very important to the interviewer. The language you've used (...my goal is that if not more.) doesn't sound definitive. Consider rephrasing your response like below:

"I've been working for XXX company for the last nine years. During that time, I've hit or surpassed my monthly sales goals every single time. I am immensely proud that I've been able to do this and believe that my success lies in using a consultative sales approach that identifies the customer's need(s) and then shows them how our product can fill that need (or needs). I actively listen to what the customer tells me and then I think quickly and creatively to determine how our products can satisfy them. I look forward to working at Chanel and having the opportunity to exceed my new sales targets."

Role-Specific

What You Need to Know

Chanel has a dress code and code of ethics to ensure that all employees represent the brand in a professional and appropriate manner. This helps maintain the integrity and reputation of the company and provides a cohesive and consistent image to customers. The dress code also helps create a unified and polished look for employees, contributing to a positive work environment and team spirit. The dress code is all about sophistication and elegance. Generally, the brand is known for its classic and timeless pieces, so it's best to opt for something that reflects this aesthetic. A chic pantsuit or a little black dress would be appropriate for women, while men can go for a tailored suit or blazer paired with dress pants. Avoiding anything too casual or revealing is essential, as the focus should be on understated glamour. Overall, the key is to look polished and put together without going over the top.

The code of ethics serves as a guide for employees to uphold the values and standards of the company, including honesty, respect, and responsibility. By adhering to these guidelines, Chanel can continue to be a leader in the fashion industry and maintain its loyal following of customers.

Talk to the interviewer about any previous positions where you have been asked to follow a code of ethics and adhere to a particular dress code. Keep your answer positive and assure the interviewer that you will support their codes of conduct.

Written by Krista Wenz on July 13th, 2023

1st Answer Example

"I have adhered to a dress code for the past three years. I like it because it takes the guesswork out of my day and gives the organization a professional and clean look. I am happy to adhere to any code of ethics put forth by Chanel, as well."

Written by Krista Wenz on July 13th, 2023

2nd Answer Example

"I would love to see your code of ethics and workplace wardrobe documents before fully agreeing. However, I am in full understanding of the importance when it comes to presenting a united front in the workplace as well as appropriate dress."

Written by Krista Wenz on July 13th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am all about rules. Give me a dress code and I will follow. I love the color black. Makes me look thinner."



Marcie's Feedback

It's great that you're open and willing to adhere to rules about your work wardrobe. Have you had to do this before? If so, be sure to talk about it. You might also choose to discuss some of the advantages of following certain criteria when you dress for work. For example, dressing a certain way will help to ensure that you exude professionalism and that you are clearly part of the team.

Role-Specific

What You Need to Know

Staying current with the latest fashion trends and developments is crucial for employees at Chanel. The fashion industry is constantly evolving, and employees need to be knowledgeable about these changes to stay competitive and relevant. By staying up-to-date with the latest trends, employees at Chanel can ensure they can create products that align with current consumer preferences and demands. Additionally, by staying informed about new developments in the fashion industry, employees can gain a deeper understanding of the market and better anticipate future trends. Ultimately, staying current with the latest fashion trends and developments is essential for employees at Chanel to maintain the brand's reputation as a leading fashion house and continue to produce high-quality, in-demand products.

There are a few ways you can stay up to date with the latest fashion trends and developments while working in retail. One way is to subscribe to fashion magazines or online newsletters that provide updates on current fashion trends. You can also follow fashion influencers and bloggers on social media platforms like Instagram, Twitter, and Pinterest. Another option is to attend fashion events and trade shows to see the latest collections and network with industry professionals. Additionally, many retailers offer training and development programs that include updates on fashion trends and styling techniques. By utilizing these resources, you can ensure that you stay informed about the latest developments in the fashion industry and provide excellent customer service to your clients. Let the interviewer know what you do to keep current in your industry.

Written by Krista Wenz on July 19th, 2023

1st Answer Example

"I keep myself updated with the latest fashion trends and developments by browsing through fashion magazines and following fashion influencers on social media. I also enjoy watching runway shows and fashion week events to see what's new and upcoming in the fashion industry. Additionally, I like to visit my favorite clothing stores and check out their latest collections to see what's currently in style. Overall, staying up-to-date with fashion trends requires a bit of effort and research, but it's always worth it to stay on top of the latest styles and looks so I am always at the top of my game in this industry."

Written by Krista Wenz on July 19th, 2023

2nd Answer Example

"As someone who works in retail, it's important to me to stay up-to-date with the fashion industry. I do this by following fashion bloggers and influencers on social media. They often share the latest trends and styles, which can help me keep my store's inventory fresh and appealing to customers. I also attend industry events and conferences whenever possible to network with other professionals and learn about upcoming trends and innovations. Additionally, I make it a point to regularly browse fashion magazines and websites to stay aware of what's popular and on the horizon. By staying current with the fashion industry, I can provide my customers with the best possible shopping experience and keep my store competitive in a constantly evolving market."

Written by Krista Wenz on July 19th, 2023

Salary

What You Need to Know

When asked about your salary expectations during your job interview with Chanel, it's best to approach the question with confidence and tact. You can start by acknowledging that you noticed the base salary range listed in the job description and that you believe your skills and experience align with the requirements of the role. From there, you can express your openness to discussing salary and benefits further to ensure a fair and mutually beneficial compensation package. It's essential to remain professional and avoid oversharing personal financial details or appearing too rigid in your expectations. Ultimately, focusing on the value you can bring to the company and being flexible in negotiations can lead to a successful outcome for both parties.

Written by Krista Wenz on July 17th, 2023

1st Answer Example

"I am interested in this position and would like to discuss my salary expectations further. Based on my experience and qualifications, I am seeking a salary within the range of $85,000 to $115,000, as listed in the job posting. However, I am also open to discussing other forms of compensation or benefits that may be offered."

Written by Krista Wenz on July 17th, 2023

2nd Answer Example

"Thank you for considering me for this position with Chanel. I am excited about working with such a prestigious brand and contributing to its success. Regarding my salary expectations, I would like to discuss this further with the hiring manager to better understand the compensation package and the company's expectations for this role. I am confident that we can come to a mutually beneficial agreement. Thank you for your time and consideration."

Written by Krista Wenz on July 17th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I'd love to make a million dollars a year! Just kidding"¦ I would love to make more than $60,000 a year. I know I have to work hard. I know I have to sell lots. I know I can do that."



Marcie's Feedback

It's great that you have a sense of humor. The interviewer will undoubtedly appreciate that! Rather than limiting yourself by supplying a specific number, you might flip the question around and ask what range they are looking to pay. You might also provide a range rather than one number. Otherwise, you come across as hardworking and motivated in your response. Great job!

Teamwork

What You Need to Know

The interviewer asks what kind of people you like working with to understand your personality and work style. They want to know if you are a team player and can work well with others. It's essential to be honest and specific in your answer while highlighting your flexibility and adaptability in working with various personalities and work styles. Remember to focus on the positive qualities you appreciate in colleagues, such as good communication skills, a strong work ethic, and a positive attitude. Be sure to remain positive and avoid using this as an opportunity to speak poorly of previous colleagues.

Written by Krista Wenz on July 19th, 2023

1st Answer Example

"I best enjoy working with individuals who are driven, positive, energetic and take accountability for their work. I can work with a large variety of individuals; however, these are the ideal traits I would see in future colleagues."

Written by Krista Wenz on July 19th, 2023

2nd Answer Example

"I enjoy working with people who are passionate about their work and are always striving to improve. It's great to collaborate with individuals who are open-minded, communicative, and willing to listen to others' ideas. I also appreciate working with those who have a positive attitude and can handle challenges with grace and resilience. Ultimately, I enjoy working with people dedicated to achieving common goals and creating a supportive and respectful work environment."

Written by Krista Wenz on July 19th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Everyone. They must love animals. Jk. But anyone. Once again, if I feel like someone is being negative or rude to anyone, I usually walk away or report to management."



Marcie's Feedback

So you prefer to work with people who are optimistic, upbeat, and motivated? Make sure to describe your ideal team members in your response. You want to focus on the kinds of people who help you excel rather than talking about reporting people to management. Other descriptive words you might use are hardworking, friendly, personable, and collaborative. You could also give an example of someone who was a joy to work with and explain how their personality helped motivate you to work hard and joyfully every day.

Teamwork

What You Need to Know

Collaboration among employees is vital to Chanel's leaders because it fosters teamwork, creativity, and innovation. By encouraging collaboration, leaders at Chanel can leverage their employees' diverse perspectives and skill sets to tackle complex challenges and drive business growth. Collaboration also helps build trust and communication among team members, strengthening relationships and a more positive workplace culture. When employees work together effectively, they are better equipped to achieve collective goals and deliver exceptional results.

You don't have to be a manager or a team leader to motivate others. Offering a listening ear or providing words of encouragement can make a world of difference to your coworkers. Sometimes, being a positive influence and showing up consistently can also make a difference.

If you have worked in a leadership role, think of ways you helped set clear goals or helped individuals cultivate a new skill. Reflect on your experience and share how you have helped encourage others to keep up the excellent work!

Written by Krista Wenz on July 17th, 2023

1st Answer Example

"I motivate my fellow team members by coming to work with an exceptional attitude every day. I won't allow anyone's bad mood to let me down. That influence alone has helped many of my coworkers get through their day more positively."

Written by Krista Wenz on July 17th, 2023

2nd Answer Example

"I believe I motivate solely through my actions and positive disposition. I always try to have a smile on my face and be ready for the next challenge. It's a contagious disposition! I also praise my team members for their accomplishments and let others know what they have achieved. Everyone likes to be recognized for a job well done, and it makes them want to continue doing so."

Written by Krista Wenz on July 17th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I love working with people. I hate negativity. If I feel like my team member is having a bad day or just feeling out of it, I will definitely make sure I am there for them. I will try my hardest to motivate them. If I see someone selling I love to cheer them on. Always have a smile on my face."



Marcie's Feedback

It's great that you're a positive person who enjoys working with and motivating others. The interviewer will be happy to hear this. Can you provide a specific example of a time when you motivated a team member? Discuss the methods you used to help them. See below for another way you might answer this question:

"I love working with others, and a big part of that is helping to motivate them when they're feeling down or frustrated. One way I do this is to talk to them about setting a goal for themselves because I've found that having goals myself motivates me to work hard. I encourage them to reward themselves when they reach the goal as well. I also try to be an active listener so they feel understood and heard. I support their ideas and encourage them to think creatively about their problems. Finally, I always strive to be optimistic. I believe that my positivity rubs off on people, helping them to feel upbeat and hopeful too."

Tough

What You Need to Know

Employee theft is a serious issue that affects businesses of all sizes and industries. Like any other company, Chanel has measures to prevent and address such incidents. It's always best for employees to act with integrity and follow company policies and procedures to prevent potential legal or ethical issues. The interviewer needs to make sure they are hiring someone who is honest and trustworthy. Talk to the interviewer about the steps you would take if you caught a coworker stealing at Chanel. Take this as an opportunity to reiterate your loyalty while following company policy on reporting such issues.

Written by Krista Wenz on July 18th, 2023

1st Answer Example

"I am sure you have an internal policy for employee theft, so I assure you I would follow the required steps to report the theft. I am trustworthy and have a strong track record of honesty with my previous employers, and I do not condone theft of any kind."

Written by Krista Wenz on July 18th, 2023

2nd Answer Example

"If I caught a coworker stealing, I would handle the situation in a professional and respectful manner. First, I would gather any evidence necessary to support my claim and then bring it to the attention of my supervisor or HR department. It's important to address the issue promptly to prevent any further unethical behavior and protect the integrity of the workplace. I would also approach the situation with empathy, understanding there could be underlying reasons for their actions. However, stealing is a serious offense and should be dealt with accordingly, following the company's procedures that are in place for this situation."

Written by Krista Wenz on July 19th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I have never had that issue in the past. Of course, if I notice anything I will inform my manager."



Marcie's Feedback

While it's great that you've never encountered this issue before, make sure to fully explain how you would handle this type of situation. For example, you might talk about how you would first observe and gather information to make sure your coworker was stealing before approaching them. You might mention that you would first ask them about it in a non-confrontational manner to find out what was going on and to see if they were dealing with some sort of problem. You might also encourage them to tell your manager themselves about what had happened. Provide more information about exactly how you would handle this type of scenario so the interviewer feels confident in your ability to handle it.

Tough

What You Need to Know

This common interview question allows you to reflect on past experiences and demonstrate your ability to handle difficult situations with integrity and professionalism. It also helps the interviewer assess your values and commitment to ethical behavior in your personal and professional lives. Have you ever faced a time in the workplace when you were put to the test regarding your integrity? Perhaps a coworker asked you to lie, or you were tempted to be dishonest on your timesheet when the boss was away. Talk to the interviewer about a time when you overcame the temptation to be dishonest and how you handled the situation with honesty and integrity.

Written by Krista Wenz on July 19th, 2023

1st Answer Example

"Last year, our manager went away on vacation for three weeks. Some of my coworkers wanted to falsify our time sheets to reflect overtime hours we did not work. I disagreed and convinced them it was a bad idea and not worth being fired over. Plus, my conscience cannot tolerate doing or even thinking of doing anything dishonest. I have a strong moral compass and will not deviate from my beliefs."

Written by Krista Wenz on July 19th, 2023

2nd Answer Example

"At my previous job, I was asked to fudge some numbers in a report to make our team look better. I knew it wasn't the right thing to do, and it went against my values, so I had to speak up. I went to my supervisor and explained my concerns, and we came up with a solution that was both truthful and still showed our team's strengths. It wasn't an easy conversation to have, but I knew that maintaining my integrity was more important than taking the easy way out. Ultimately, I felt proud of myself for standing up for what was right."

Written by Krista Wenz on July 19th, 2023

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"My boss wanted me to lie to a client and I couldn't. Honestly, I was very honest with the client. And she thanked me so much."



Marcie's Feedback

Why did your boss want you to lie? Give a lot more details about this example because it's a good one but you really need to tell it like it's a story for it to be impactful to the interviewer. Explain what you were asked to lie about and what you said instead. And why was the client so thankful? How did your honesty help them?

Tough

What You Need to Know

Chanel provides its employees with comprehensive training on handling various situations, including what to do if a customer attempts to steal a product. Employees are instructed to remain calm and discreet and to avoid confronting the customer directly. Instead, they are advised to alert a manager or security personnel, who will handle the situation appropriately. Chanel values its customers' and employees' safety and well-being and takes all necessary measures to ensure a secure shopping environment. Knowing Chanel's approach to this situation will help you formulate your response.

Written by Krista Wenz on July 20th, 2023

1st Answer Example

"As a Chanel employee, I must ensure all customers have a positive shopping experience. If I witnessed a customer trying to steal a product, I would approach them calmly and politely and ask if there is anything I can assist them with. If they refuse my help and continue to attempt to steal the product, I would alert a manager or security personnel to handle the situation appropriately. My priority is to ensure the safety of my customers and coworkers while also protecting the merchandise and integrity of the brand."

Written by Krista Wenz on July 20th, 2023

2nd Answer Example

"If I witnessed a customer trying to steal a product, I would alert store security and follow company protocol for handling such situations. I know the safety of the employees and customers is Chanel's top priority, and they take any potential theft or security threat very seriously."

Written by Krista Wenz on July 20th, 2023