Learn how to use your device on another carrier or wireless provider's network. This may also be known as a SIM unlock, network unlock, or carrier unlock.
On this page:
- What's a Device Unlock?
- Unlock your device
- Get help
What's a Device Unlock
- Device Unlocklets you use your device with another carrier, for things like international travel or selling your device.
- Not all devices are compatible with every wireless provider; your device will need to support their network frequencies and technologies.
- This is different from Domestic orInternationalroaming, where you use a T-Mobile SIM/eSIM to access a different wireless provider's network.
Unlock your device
- If you didn't get a notification about unlocking your device, make sure it's eligible to be unlocked:
- Log into your T-Mobile Account and choose your line on the Accounts page.
- Choose Check device unlock statusto check if your device is locked or unlocked.
- Under the device image, check if your device is eligible to be unlocked. ReviewDevice Unlock Policyfor a list of eligibility requirements.
- Make sure you are connected to the T-Mobile network or Wi-Fi.
- Select your device type and follow the steps:
Android
- Swipe up on your Home screen to open your Apps list and follow the steps for your manufacturer:
Samsung:Settings>Connections>More Connection Settings>Network Unlock
OnePlus:Settings>Wi-Fi & internet>SIM & network, then chooseAdvancedorNetwork Unlock
LG:Settings >Network & internet > Mobile networks > Network unlock > Continue
Motorola:Settings >About phone> Device unlock > Continue
T-Mobile REVVLRY:Settings>Network & Internet>Mobile network>Advanced>Network Unlock
TCL:Settings>System >About phone>Device Unlock
CAT / Nokia / Wiko:Settings>About phone>Device Unlock
- Older Android or other manufacturers: Check if your device uses the Device Unlock app, find steps in Tutorials, or contact us for assistance
SelectPermanent Unlockand wait while the device completes the unlock.
- Restart the device.
Apple iPhone
- If you have a locked iPhone that's eligible,Contact usso we can submit the unlock.
- Once it shows unlocked in your T-Mobile account, either insert your new SIM card or activate your eSIM.
Other devices
- Choose your device on theDevicespagefor steps orContact usfor assistance.
- If the steps mention an unlock code,Contact usso we can provide it.
Get help
- If you've unlocked a T-Mobile device but can't get signal with another carrier, contact the other wireless provider for assistance.
- If you're bringing an unlocked device to T-Mobile, check out our compatibility checker and signal troubleshooting.
- Contact usif you can't find the app or settings to unlock your T-Mobile device, or if you get an error message when attempting to complete the unlock.