How would you rate Stylevana?
Top Positive Review
“Legit NOT SCAM”
Mai s.V.
12/1/23
I don't know how many times I have order from this website but it's legit and trustworthy. Love it and affordable price! I will always come back to repurchase them skincare products. Take a while to ship if you get the items that is not in stock. Some of these are repurchased because I ran out and some are new products that I'm trying out. I just received my order today that I shop for Black Friday. Thank you stylevana looking forward to more and more! Xoxo!
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Top Critical Review
“Wish I could give 0 stars”
DeniseQ.
12/11/23
Where to start? I never received the product I ordered because it was delivered to Santa Fe Springs, Ca when my actual address is in NY.When you notify their "support" team about this, you're sent a confusing form via Google Docs to fill out. After that, no response, no follow up, Nothing.Currently disputing charge with my bank.
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Reviews (222)
December 11th, 2023
Where to start? I never received the product I ordered because it was delivered to Santa Fe Springs, Ca when my actual address is in NY.
When you notify their "support" team about this, you're sent a confusing form via Google Docs to fill out. After that, no response, no follow up, Nothing.
Currently disputing charge with my bank.
Tip for consumers:
It would’ve been helpful knowing this company is disreputable.
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Helpful (2)
December 14th, 2023
Not even deserve 0 star. Never in my life I had this experience with online order.
I ordered some products 15th November last year, and after more than 20 days, nothing arrived. So I emailed them to have it cancelled, because I went overseas after that. Nothing happened. And even now, after more than 1 year, they still keep my money (nearly $200) hostage and haven't delivered.
This is really a robbery.
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Helpful (1)
January 10th, 2024
Think carefully before buying anything from Stylevana. I was charged for my order on 12 Oct 2023. On 22 Nov 2023 the courier company advised that my parcel cannot be located and processed the refund to Stylevana, the person who arranged the consignment. Stylevana was copied into that response and since then they have ghosted me and have not provided the refund.
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Helpful (0)
November 16th, 2023
The order was made beginning of September, I didn't got it and since then there were only a few misleading emails telling me that they are checking the status, even though the status was clearly set as returned, based on the tracking number. In most cases my emails are not answered at all.
I have written to their main address, to Instagram and generally tried all possible ways to reach them, but they haven't replace or refunded the product.
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Helpful (3)
November 28th, 2023
Ordered on October 30th, I still have not received goods. Checked order status on their website and it showed none was prepared. They took the money but never bothered to do anything. Sounded like a scam to me.
Tip for consumers:
This site is like a scam. They do not send out products even though took the money. Sites like this must be purged and those who run it must be punished to the max extent of the law.
Products used:
None since no items were sent out.
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Helpful (2)
November 11th, 2023
• Updated review
I made an order over a month ago and it's STILL processing. I don't mind the month long shipping wait but a month long process time is extreme. My other order I made after has shipped already. And when I email them no one responds.
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Skincare/cosmetics
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Helpful (0)
“Good product terrible service”
July 25th, 2023
• Previous review
I just really wish I could find the products they have on a better website cause they're so slow and never respond. For the summer I went out of state so I assumed my products should be delivered in a month, i already knew not to expect much and gave them a whole month, but forget about deliver my order is still PROCESSING. It's been processing for a month, I won't be here anymore and emailed them to at least change my address to my original since I'll be gone soon but they still haven't answered any of my emails. At this point I'd forget about it but I spent a lot on that order and would like to receive it.
Products used:
Never received my products
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December 17th, 2023
I've been a loyal customer with Stylevana for the past two years, but my recent experience has been disappointing. I ordered skincare products worth $250, but they never arrived despite being marked as 'delivered'. The courier informed me that the package was damaged and returned to the sender. I reached out to Stylevana right away, expecting a response within their stated 72 hours. But a week has passed with no word from them. I understand things can go wrong, but a quick update would have been appreciated. This lack of communication is frustrating and leaves me feeling let down.
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Helpful (1)
November 8th, 2023
Any update on this? Why are you guys not doing anything regarding this? What do you guys think? I live in a slum. My parcels have never gone missing. It's your problem that you guys are using a $#*!ing delivery service who don't even send a sms or email that ami products are delivered. I will seriously take legal action against you guys because this is the USA, not Hong Kong. So either solve my issue by refunding my money or my product ASAP.
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Helpful (1)
December 1st, 2023
I don't know how many times I have order from this website but it's legit and trustworthy. Love it and affordable price! I will always come back to repurchase them skincare products. Take a while to ship if you get the items that is not in stock. Some of these are repurchased because I ran out and some are new products that I'm trying out. I just received my order today that I shop for Black Friday. Thank you stylevana looking forward to more and more! Xoxo!
Tip for consumers:
Look at it first to see if it’s in stock or not, because if is not it will take longer for them to refill your order and longer time waiting on shipment.
Products used:
Skincare products!!
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Helpful (0)
November 2nd, 2023
Never buy from this site. Order been placed for two weeks and they never sent out the goods even the items I bought was shown as in stocks and shipped within 24 hours. Been email them every single day for two weeks to chase them for the tracking number, never reply. I ended up have to calling the credit card company myself to cancel the transaction! Worst online purchase ever. NEVER BUY FROM HERE
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Helpful (0)
September 21st, 2023
Although the stuff is cheap and real, but there is zero customer service. If you ever have issue or want to return, you can never get hold of them for months.They finally responded me after i threaten will leave a bad review
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Helpful (0)
January 11th, 2024
First time making a purchase on this website. I was very happy with the product so I thought I would buy again. However I received damaged items which I was given a voucher of 15% off (SVANAC***)towards my next order, this didn't work as the voucher they give works on a singular item not the whole basket, even tried buying one item and it still didn't work, as it was only 15% off, I never bothered with it though I emailed several times and was ignored. Now what has made me write this negative review is the fact that my recent order was delivered to a different door BWSVUKA******* by Royal mail in the picture you can see the landing and the door is not my own. It has been since November I have not received any refund, the communicate and speed to resolve the matter is unsatisfactory, not to mention the voucher I've been given yet again doesn't work towards the whole order. No one is responding to me to resolve this I have asked for the order to be replaced as I don't wanna voucher I want my items. I will continue to write negative feedbacks so people are more aware shop at your own risk. Good customer service doesn't exist, no follow ups, you will explain the situation to several people before any false result is given. System seems robotic
Products used:
Facial cleansers
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Helpful (0)
December 13th, 2023
I placed my order in september... it' decebmer and I haven't heard any new about my package or my money. Even though I wrote them like a dozen emails drom various accounts, stull nothing. They have one automatic response and thet it's silence I really advise you to stay away because you will never see your money again. Bunch of thieves and scammers.
Tip for consumers:
Scammers.
Products used:
I don't get any products to this day
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Helpful (0)
October 12th, 2023
Misleading and refuse to provide a resolution. Advertised to be 2x for the product. Charged the equivalent of 2 of the product (in comparison to all other providers), yet only deliver 1.
They also refuse to provide you with a refund, and if you want to return the product - it is at your own expense for the postage. Cost on top of cost. Ridiculous
Communication is lacking. Takes a few days for one response that isn't helpful. Useless
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Helpful (2)
August 19th, 2023
Placed order july19 for sunscreen and some brow pencils. Till today Aug19 still no shipped out, replied email saying waiting for a hair oil in stock didn't tell me when my order will be shipped. Excuse me? I placed the order for sunscreen for the summer and now summer it's almost gone! When i placed the order on their site didn't show hair oil not in stock or if buy this item whole shipment will be delayed!
Will request refund and never buy from them again.
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Helpful (0)
August 25th, 2023
Verified purchase
I found lots of options for Korean cosmetics on their website. Lots of great discount. I read their not so great reviews and was not sure how good they will be, but I gambled. I order about $100 cosmetics on July 30th. The shipment info was received to the carrier on Aug 11, it left Hong Kong on Aug 18 and arrived my house in Winnipeg on Aug 23. No issues at all. All products are great as described on the website. I would order it again.
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Cosmetics
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Helpful (0)
October 30th, 2023
I placed an order and it went to an entirely different address. I have reached out to customer service with no response. This company doesn't operate effectively in a way that would support a trustworthy reputation. As of today, I don't have the product, I don't have any response from customer service. I will reach out to my bank and report this as fraud.
Tip for consumers:
Once this company has your email, the barrage your inbox with emails. I have unsubscribed as well. It doesn't seem like a reputable company and should be investigated for fraud.
Products used:
Sunscreen
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Helpful (0)
September 28th, 2023
After paid by credit card ask for personal photo identity and address proof, this is first time in my life. If you do not provide they will hold your order. It was not easy to cancel the order, you can only ask them to cancel, really a rubbish company! Be careful!
Tip for consumers:
Shxt company
Products used:
Facial mask and serum
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Helpful (3)
January 3rd, 2024
Stylevana does not ship orders. They will leave it processing forever. They do not respond to emails.
Products used:
Didn’t receive them.
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Helpful (0)
November 10th, 2023
I placed two separate orders. They took forever to ship even though the items were in stock. The first order finally arrived almost a month after ordering. The second order showed delivered to a random town in a completely different state. I reached out to customer service who asked me to fill out a form and provide a copy of photo id. Being located in the US I have never been asked for photo identification when a package was clearly delivered to the wrong address (wrong state even). When I asked for additional information about how that information was used (I have privacy and identity theft concerns) I was ignored. So I followed up a couple more times asking for additional info with no response. Finally after my third email I get a generic response telling me the same thing, fill out a form and provide photo ID... again no explanation how my information is being used or given to. If I received a reasonable explanation as to why they need that info it would be one thing, but to ignore the question altogether just seems completely shady to me. So my money is now lost unless I want to gamble on giving them more of my personal information with no explanation. I would caution anyone from buying from this company, there are comparable online retailers that have better customer service. I would give 0 stars if I could.
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Helpful (3)
June 9th, 2023
I made order on 22 May 2023. It was Japanese face wash and they are cheaper than anywhere else and postage was cheap as well. They sent me order confirmation but nothing after that so I asked them when they are going to ship goods. They replied that because of bank holiday on 1st May, it is delayed. Two weeks later still no shipping confirmation. When l looked their reviews here, it is really untrustworthy company! Luckily l paid with PayPal and l got refund from PayPal (except postage £3.99)
Tip for consumers:
Before make an order do research for their reviews and pay with PayPal
Products used:
Face wash
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Helpful (16)
September 27th, 2023
I ordered cosmetics on September 17th and everyday I check my order and the status of my order in the process for 2 weeks!
I have written a lot of times in support and the answers are the same that they are working on you and very big nonsense. They cut the money from my account and now I'm waiting a month for the to deliver my order to my address!
People i don't recommend this company!
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Helpful (0)
December 7th, 2023
As title says. They are literally the worst company I dealt with. Will never ever use again. Random automated response about my case which I asked one of the item to be removed. 1 month+ shipping also.
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Helpful (0)
October 20th, 2023
When buying on their page it is written that delivery is 5-7 days. The package arrived two months later. I didn't need it anymore, I wanted to get my money back, but I kept getting answers that it would be delivered in 5 days. Very dissatisfied, I waited two months for the goods, but I received them. I don't recommend it
Tip for consumers:
when buying on their page it is written that delivery is 5-7 days. The package arrived two months later. I didn't need it anymore, I wanted to get my money back, but I kept getting answers that it would be delivered in 5 days. Very dissatisfied, I waited two months for the goods, but I received them. I don't recommend it
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Cosmetic
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Helpful (2)
February 18th, 2023
Verified purchase
They stole from me 58e, and that's a lot in my country.
I tried contacting them 4times no reply after 20days only outo-reply.
I want my package in full with some extra now and till then i will make it my lifes mission to destroy any semblance of respect this company might still have frome people.
Liars, thieves, scam artist that's what Stylevana stands for.
They count on you not to make the accountable because as a company they have no shred of integrity. SCAM! DONT BUY!
Tip for consumers:
DONT, JUST DONT USE IT!! SCAM
Products used:
I DIDNT GET ANYTHING
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Helpful (18)
