Star codes and add-on features | Support (2024)

Call Forwarding is a paid add-on that forwards your calls to the number of your choice. You can use it when you’re travelling or to be reached at another number.

When Call Forwarding is activated and someone tries to call you, your phone briefly rings to remind you that the service is activated. You can still make calls, but you will no longer receive calls or messages.

To enable Call Forwarding:

1. Dial *72.
2. Dial the phone number that you want to forward your calls to (it cannot be an international number).
   • If someone answers at the number you dialled, wait at least 5 seconds with the call connected, and your call forwarding will be enabled.
   • If the line is busy or no one answers the number you dialled, hang up and repeat steps 1 and 2.
3. You will hear two beeps confirming that your call forwarding is enabled.
4. Hang up.

To check if call forwarding is enabled:

1. Dial *72.
2. You will hear the busy signal, confirming that call forwarding is enabled.

To cancel call forwarding:

1. Pick up your handset, wait for the tone, and dial *73.
2. You will hear two beeps, confirming that call forwarding is disabled.
3. Hang up.

To use Last Call Return:

1. Pick up the handset and dial *69.
2. You’ll hear the last incoming call number.
3. Press 1 to dial it automatically.

Warning: Last Call Return only works with landlines.

With the Three-way Calling feature, you have the option of adding a third party to your conversation.

To use Three-way Calling:

1. Press the LINK or FLASH button, wait for the tone, and dial *71.
2. Dial the third person’s number.
3. If the third party answers, press LINK or FLASH to activate Three-way Calling.
4. If the third party does not answer, press twice on LINK or FLASH to return to your initial caller.

Warning: If the person who started the three-way call hangs up, the call will end. The other participants may hang up at any time without ending the call.

The Busy Call Return service allows you to call a busy line over and over automatically for 30 minutes. When the line becomes free, your phone will notify you with a distinctive ring.

To use the Busy Call Return feature:

1. Call the number.
2. Hang up when you hear the busy signal.
3. Pick up the phone, dial *66, then hang up. The system will monitor the line for the next 30 minutes.
4. When the line is free, your phone will notify you with a distinctive ring.
5. Pick up the receiver and the system will automatically dial the number you’ve been trying to reach.

To cancel the Busy Call Return:

1. Pick up the receiver and dial *86.
2. You will hear a message confirming that the service has been disabled.

This calling feature allows you to block up to 30 phone numbers. You can add the numbers you wish to block from your phone. You can also block the last number that called you, even if it’s private.

Please note that this feature only allows you to block valid, 10-digit numbers calling from Canada or the United States. It does not allow you to block unwanted international numbers, invalid numbers, numbers with fewer than 10 digits, or numbers with more than 10 digits that do not begin with 1.

To enable Call Screening:

1. Dial *60.
2. Press 3.
3. Press 1.
4. You will hear the numbers on the blocked numbers list (if you have already blocked some numbers).

To block the last number that called your phone (even if it’s private):

1. Hang up after answering the call.
2. Pick up the phone and wait for the dial tone.
3. Dial *60 #01#.

To block a known number from your phone:

1. Pick up the phone and wait for the dial tone.
2. Dial *60#, followed by the number you wish to block.
3. Press # to confirm.
4. Call Screening will instantly be activated, and the person trying to reach you will get the following message: “The person you are trying to reach does not accept calls from this number at the moment.”

You can block calls coming from private names/numbers. Simply activate the feature on your phone.

To block calls from a private name or number:

1. Pick up the phone and dial *77.
2. Wait for the dial tone and then hang up.
3. The number will be blocked and the person trying to reach you will get the following message: “The person you are trying to reach does not accept calls from private numbers. Please hang up and try again after reactivating the caller ID feature.”

To disable anonymous call rejection:

1. Pick up the phone and dial *87.
2. Wait for the tone and hang up.

Trace unwelcome calls using our Call Trace service, even for callers listed as private. This service only allows you to trace the last call made to your phone.

To enable Call Trace:

1. Hang up after answering the call.
2. Pick up the phone and wait for the dial tone.
3. Dial *57 and wait for the recording confirming that the call was traced.
4. Please contact your local police authorities and give them the date and time of the traced call.

Warning: No subscription required. You will be charged extra fees every time you use this service, regardless of whether or not you call the police.

If you want to answer a second call while you’re already on the phone:

1. Press LINK or FLASH to automatically be put through to the second call.
2. Go back to your first call or switch back and forth between calls by pressing LINK or FLASH again.
3. If you’d like to end your first call before answering the second one, hang up. The phone will ring and you can answer your second call.

The default number of rings is four. You can change it at any time by dialling *94. Wait for three beeps, and then press the number corresponding to the number of rings you want.

More information on setting up your voicemail.