Shipping Process
1. Order Processing & Fulfilment:Once payment (settled in USD) is completed and verified, your order will be processed by our Stylevana warehouse system awaiting product fulfillment. The order processing time varies for each order and depends on the ordered items’ availability status shown on the product page. If your ordered items have different availability statuses, you may refer the order processing time of the product with longer availability status in working days as a reference as your order will be processed and shipped out altogether.
You may refer to the following stock status to estimate the processing time.
1. In Stock: Usually shipped within 24 hours
2. Limited Stock: Usually shipped within 24 hours but low quantities are left
3. Usually shipped within 7 working days
4. Usually shipped within 7 – 14 working days
5. Usually shipped within 14 - 21 working days
6. Usually shipped within 30 working days
7. Out of stock
2. Order Packing:Once all the order itemsare ready in our warehouse, the Stylevana team will start the packing process to get your order dispatched from our warehouse as soon as possible.
3. Order Shipped:Once your order is dispatched from our warehouse and with the courier, you will receive an email with tracking numbers. Shipping time takes up to 3 - 8 working days depending on the shipment method you choose during checkout.
*Please note that we are closed on Saturdays, Sundays, and on Hong Kong Public Holidays. Shipping may also take longer during sale periods, holidays, and extreme weather.
*Due to the holiday period, please note Stylevana's shipping cut-off date when making your purchase.
Shipping Location
All orders will be shipped from our Hong Kong warehouse and we currently ship to the United States, Malaysia, Singapore, and Philippines.For customers located in the United Kingdom,Canada,Australia,France, Germany,Europe, Spain, Italy and Netherlands, please click the country name above, which will direct you to your location to place your order.
Unfortunately, due to the new freighter schedule policy, we will be facing further restriction on the number of cargoes, which may result in shipping delays of 7-10 working days. We are sorry for any inconvenience caused. Please contact our Customer Service if you need any further assistance.
Please check the link for more information
https://www.cathaypacificcargo.com/AboutCathayPacificCargo/NewsUpdates/News/tabid/234/NewsID/20210319/Type/N/Detail/T/language/en-US/Default.aspx
Standard & Express Shipping Service & Rate
Stylevana currently offers Standard Shipping and Premium Express Shipping for United States orders. Premium Express Shipping is FREE for all orders above $48.
For non-US countries, only standard shipping is available. Please refer to the chart for the details below.
Please take note that shipping to remote areas will take 2 – 3 business days more, as well as an additional shipping charge will be charged for the delivery of remote areas. Such shipping charges will be added and shown as shipping surcharge in your checkout order amount. Please check with your postal code to get the remote area shipping feehere.
Please be informed that our inventory review will take place from 28 December 2023 to 7 January 2024. Due to suspension of our warehouse operation during this period, kindly allow 6-7 additional working days for your order to be processed and/or dispatched.
Rest assured that our team will speed up our order dispatching process upon our warehouse operation resumes on 8 January 2024. We apologize for any inconvenience caused.
Ship to US
| Country | Shipping Service | Weight | Shippingfee | Estimated shippingdays | TrackingCode | Insurance | ||
Order Value ≥$48 | Order Value <$48 | |||||||
| United States | Standard | Any | N/A | $4.99 | Within 6 - 13businessdays | Yes | Extra 4% of the order subtotal | |
| Premium Express | FREE | $9.99 | Within 4 - 9businessdays | |||||
Ship to Singapore and Malaysia
| Country | Shipping Service | Weight | Shipping Fee | Estimated Shipping Days | Tracking Code | Insurance | |
| Order Value ≥$35 | Order Value <$35 | ||||||
| Singapore, Malaysia | Standard | Any | FREE | $3.99 | Within 3 - 7 Business Days | Yes | Extra 4% of the order subtotal |
| * Extra $25 will be charged for remote area | |||||||
Ship toPhilippines
| Country | Shipping Service | Weight | Shipping Fee | Estimated Shipping Days | Tracking Code | Insurance | |
| Order Value≥$29 | Order Value <$29 | ||||||
| Philippines | Express | Any | FREE | $3.99 | Within 3 - 6 Business Days | Yes | Extra 4% of the order subtotal |
Ship to Russia (Temporarily Unavailable)
| Country | Shipping Service | Weight | Shipping Fee | Estimated Shipping Days | Tracking Code | Insurance | |
| Order Value≥$35 | Order Value <$35 | ||||||
| Russia | Standard | Any | FREE | $3.99 | Within 14 - 20 Business Days | Yes | Extra 4% of the order subtotal |
Delivery Time
The delivery time is determined by the product available status and the selected shipping service. Product availability status indicates the handling and processing time required to fulfil and process your order before dispatch. Actual shipping and delivery time depend on the selected shipping service during checkout - please refer to above Shipping Service & Rate section. Order delivery time frame are approximations and quoted by the courier company only.
Insured Shipping Service & Rates
We offer optional insurance for each shipping service to cover your order from loss and damage during transit. The insurance fee is 4% of the order subtotal.
For orders shipped with Insured Standard Shipping or Insured Express Shipping, Stylevana will cover in full value for any physical loss or damage of the goods during transit.You may ask for the refund of the product value.
Potential Lost Parcel
Below conditions are required in claiming a full product value refund or replacement if you suspect your parcel(s) is/are lost:
1) You open the claim with us by submitting a ticket within 14 business days* after the tracking is sent to you
2) Satisfactory investigation proof or courier confirmation of physical loss or damage of the goods obtained from the courier or any other relevant parties
*We may not be able to open investigation cases with the courier for cases reported to us after 14 calendar days of the tracking provided.
Damaged Goods
Below conditions are required in claiming a full refund or replacement for damaged good(s):
1) You open the claim with us by submitting a ticket within 48 hours of receipt*, plus providing us with the order number, item name and all photos of the package, including inner and outer box, courier bag, wrapped bubbles and product photos
2) Satisfactory investigation proof or courier confirmation of physical loss or damage of the goods obtained from the courier or any other relevant parties
*The receiving date is the date that parcel status shown as ‘delivered’. After 48 hours of receipt, we will deem you to have received the parcel in good condition and therefore we regret that all claims will not be proceeded thereof.
For orders shipped without insurance, courier companies only cover physical loss or damage to an item during transit that is subjected to the maximum liability specified in the terms and conditions of their service. Such liability will cease once the goods is successfully delivered to the designated destination. Stylevana is not responsible for the aforementioned liability or any dispute arisen in regards to the delivery of goods. Despite that, we will do our utmost to assist you in any event if you need to contact the courier to resolve an issue.
