SHEIN Launches SHEIN Exchange Resale Platform (2024)

SHEIN, the fast-fashion online retailer, has launched SHEIN Exchange, an online peer-to-peer resale destination to buy and sell previously owned SHEIN products. SHEIN Exchange was inspired by SHEIN's customers, who have communicated an interest in resale destinations where they can buy and sell previously owned SHEIN products without the barrier of high platform fees that they're usually required to pay. The goal of SHEIN Exchange is to meet this demand "by providing a one-stop destination for customers to become active participants in circularity and promote the benefits of purchasing pre-owned clothing over purchasing new items," SHEIN said in a press release.

SHEIN Exchange simplifies the resale process so it's easier for sellers to list their items through a seamless interface that pre-populates a SHEIN customer's previous purchases, making list-to-sale quick and easy, according to SHEIN. SHEIN Exchange is currently available to all U.S. customers with plans to expand to other global markets next year. SHEIN Exchange was created in partnership withTreet, a leading resale technology platform creating circular fashion experiences for a number of fashion retailers.

Total Retail's Take: With this announcement, SHEIN joins many other retailers tapping into the resale market to both meet the needs of their customers and prospects as well as advance their own sustainability goals.

“The goal of SHEINExchange is to make resale just as easy and convenient as buying something brand new, while also igniting a cultural movement of circularity within our own SHEIN community,” said AdamWhinston, global head ofESG, SHEIN in the company press release. “We’re calling on our community to mobilize and keep previously owned clothing in circulation for as long as possible. By harnessing the reach and the influence of our growing community, we believe that shopping resale can become the new normal in our industry."

SHEIN Launches SHEIN Exchange Resale Platform (2024)

FAQs

Is it legal to resell SHEIN items? ›

Good news! It is perfectly legal to resell SHEIN clothes. Once you buy an item, it's yours to do as you please, including selling it to someone else. This practice isn't just restricted to SHEIN; it applies to most purchased goods.

How does SHEIN exchange work? ›

If your new fashion find isn't a perfect match, SHEIN allows you to exchange it for the correct size or a different style within a specific time frame, usually 45 days after the purchase date. But remember, the item must be unused, unwashed, with all the original tags still attached.

Does SHEIN have a reseller program? ›

Anyone who has access to the website can become a Shein reseller. There are no specific requirements such as business licenses or permits to be a reseller. You simply make use of Shein's discounts and promotions to purchase items at lower prices and then sell them for a profit.

Does SHEIN resell returns? ›

SHEIN takes a practical approach towards handling returns. The company inspects returned items to determine their future – either restocking them for resale or recycling the materials if they're not in a sellable condition.

How do I report someone reselling SHEIN? ›

Alternatively, you may send a notice of claimed infringement with the foregoing information to us_legal@sheingroup.com with the subject “Takedown Request” or to the following address: Copyright Agent, Legal Department. SHEIN US Services, LLC. 777 S.

Can I do dropshipping with SHEIN? ›

You can dropship from Shein, but you cannot use any of their product images that include models. This means that if you want to drop ship from Shein legally, you must provide your product images. It's also a good idea to contact a supplier before dropshipping from them.

How long does a SHEIN exchange take? ›

Refunds or exchanges will be processed within 24 hours for approved items upon drop-off.

Why is SHEIN so cheap? ›

Their direct-to-consumer model, minimal overhead costs, cost-effective marketing strategy, fast fashion business model, global manufacturing and shipping, and economies of scale all contribute to their ability to offer products at lower prices compared to traditional retailers.

Who pays for SHEIN returns? ›

Self-arranged returns: If you choose to return your items yourself, you will be responsible for the shipping costs. Refunds: Refunds are typically processed within 7 business days after your return is received and inspected. Refunds will be issued to your original payment method or SHEIN Wallet, as per your request.

How to exchange items on SHEIN? ›

Return Policy
  1. Sign into your SHEIN account.
  2. Find the order in My Orders , click the "Return Item" button.
  3. Select the item(s) you would like to return, indicate the reason, and submit.
  4. According to your request, a Return Number has been successfully obtained. ...
  5. Please pack the item(s).

How to become a SHEIN tester? ›

To sign up for Shein's Free Trial program, go to their Free Trial center. Click “Free Trial” on any item you'd like, pick the size, fill in your address, then hit “Submit.” Winners are chosen through an automated system. If you've been picked, Shein will process your order and ship it to you for free.

Do people resell SHEIN on Amazon? ›

Yes, you can resell SHEIN products on Amazon, but there are important rules you need to follow. To resell SHEIN items on Amazon, you must first purchase the items yourself. Once you have the products, you can list them on Amazon as a third-party seller.

Can you get a refund on SHEIN without returning the item? ›

When some customers start a return on SHEIN, they receive a message that reads, “You are welcome to keep the item without returning it, no return label will be sent.” If you receive this message, it means that SHEIN will refund you for your order, but you do not need to send the order back to them.

What items Cannot be returned to SHEIN? ›

The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry, beauty underwear, Event & Party Supplies ,DIY Supplies ,Pet Supplies and accessories (except scarves, bags, and mermaid blankets). We cannot offer refunds on cosmetic if the hygiene seal has been broken.

Do returned items get resold? ›

Because it's so time and labor-intensive to sift through returns, many retailers sell them to third-party sellers: liquidators. Everyone from publicly traded companies to individuals working out of their garages play the liquidation game. And the industry is growing beyond household names like T.J.

Is it legal to resell someone else's product? ›

In general, you are free to resell any lawfully purchased item and you are not required to purchase from an authorized source, but doing so ensures the best chances that you are dealing in a legitimate product. If the products you sell turn out to be counterfeit you are responsible for that.

Can I legally resell a product? ›

Reselling products range from clothing and beauty products to books and reselling concert tickets. From online marketplaces to local flea markets, reselling is perfectly legal if you follow reselling laws. What is this? Reselling laws and regulations protect consumers and ensure fair trade is in place.

Is it illegal to resell items from a store? ›

In most cases, reselling goods is completely legal. Whether or not you manufactured the item doesn't matter. If you legally own the item, you can legally resell. A rule of thumb to use is that if the item is unrestricted to buy, it's probably unrestricted to sell.

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