Once we have handled the return of your items, we will continue with the refund.
REFUND OF IN-STORE PURCHASE
If you have returned an item purchased in-store, the refund will be made with the same method of payment used for the purchase.
If a refund to the original method of payment is not possible, our store staff will indicate an alternative method.
REIMBURsem*nT OF AN ONLINE PURCHASE
When you make a return of an online purchase, you will receive the refund via the same payment method you used for the purchase.
If you sent your return through a shipping company, we will process it in the 24/48 hours after receiving it in our facilities.
Once the return has been completed we will send you a confirmation email.
Keep in mind that once the return has been made, you will receive the amount within a maximum period of 14 days, depending on your bank.
If you do not see a credit to your account within 14 days, please use this confirmation and present it to your banking institution so they may help you facilitate the process.
You can find additional information about the Exchange and Return Policy or your right to withdrawal in our Terms and Conditions.
Remember:if you sent us your return items through our drop off point service, the return costs will be taken off the amount of your reimbursem*nt.
FAQs
If you made the purchase as a registered user, you can request the return in the Returns section of your account. If you have made your purchase as a guest, you can request a return by clicking the "Manage Your Order" link in any of your order or shipment confirmation emails.
How long does it take to get money back from Zara? ›
If you have sent your return via a carrier, we'll process it within 24/48 hours after receiving it at our facilities. Once the return has been made, we will send you an email with confirmation. Please note that once the return has been made, you will receive the amount in a maximum of 14 days depending on your bank.
Does Zara refund stolen packages? ›
We are not responsible for lost packages. The cost of expedited shipping to you for the original order (if applicable) is not subject to refund. We are also not responsible for non-Zara merchandise included in any returns.
Does Zara respond to emails? ›
Customer service team of Zara offers the following support channels: email, live chat, call center, social media support and self-service support.
How do I get a refund from Zara online? ›
If it is an online order: you can go to a Zara store where you will receive the refund in the form of a Voucher Receipt. If you prefer, you can request a refund on the website and you will receive your refund via email on a Voucher.
Does Zara refund damaged items? ›
All our items follow strict quality controls so you receive them and enjoy them in the best conditions. Despite this, if you have received a defective item in your order, or if after using it, you notice a defect, we suggest you contact us or go to a Zara store so we can assist you.
Is Zara strict with returns? ›
Online purchase: you have 30 days from the shipment date of your order. Purchase at a store: you have 30 days from the purchase date. The items need to be in their original condition and with all their labels. You must make the return in the same market/region where you made the purchase.
What if I never received my Zara order? ›
If you cannot locate your package after 72 hours from the 'delivered' status, please contact us and we will review it with the shipping company. Remember, you can find your tracking number within the order detail in your account or in the order shipment email.
Can I ask for refund at Zara? ›
CONDITIONS TO COMPLETE A RETURN
You must manage the return before the established deadline: Online shopping: you have 30 days from the shipping date of your order. Shop at a physical store: you have 30 days from the date of purchase. Items must be in their original condition and include all labels.
How to make a Zara return? ›
How to return items to Zara. You can return items back to Zara store with the original packaging and proof or purchase. To return your item to Zara via mail, head to Zara.com then My Account > Orders and Returns where you can request an exchange in size or make a return.
Remember: If you have sent the items to us for return using our drop point service, the costs of the return will be deducted from the amount of your refund.
What does Zara do with the clothes they don't sell? ›
At Zara, we handle the collection and transport of clothing to the sorting centers of the organizations we collaborate with where they are sorted to allocate each item to the most suitable purpose.
Does Zara have good customer service? ›
Zara has an average rating of 1.9 from 9355 reviews. The rating indicates that most customers are generally dissatisfied.
How does Zara communicate with their customers? ›
ZARA's marketing communication strategies emphasize customer-centricity and responsiveness to changing fashion trends, and the effective use of social media marketing. By staying closely connected to its customers' needs and desires, ZARA can rapidly create new products and styles that resonate with its target market.
Who is the parent company of Zara USA? ›
Zara is one of the biggest international fashion companies, and it belongs to Inditex, one of the world's largest distribution groups. The customer is at the heart of our unique business model, which includes design, production, distribution, and sales, through our extensive retail network.
Is Zara based in the US? ›
Zara (Spanish: [ˈθaɾa]; stylized in all caps) is a Spanish multinational fast-fashion company. It sells clothing, accessories, beauty products and perfumes. The head office is located at Arteixo in the province of A Coruña, Galicia. It is the largest constituent company of the Inditex group.
