RETURNS & EXCHANGES
If you're having second thoughts about your gear, and looking to make a return or exchange, breathe easy. Our extended holiday return policy is now in effect—any items purchased between October 16 and December 24 can be returned until January 23. For an exchange, please visit your local lululemon store while returns can be made online by mail or in person at your CLOSEST STORE LOCATION not including lululemon outlet stores.
THE FINE PRINT
Product must be unworn and unwashed, with the hang tags attached, if applicable, in original packaging, and accompanied by proof of purchase. Keep in mind some items, like gift cards, face masks, and, except as detailed below, product from “We Made Too Much” is final sale and can't be returned or exchanged. Refunds will only be applied to the original form of card payment, to a lululemon gift card, or in accordance with applicable local laws.
Members can make in-store exchanges or return sale items for a lululemon gift card—join LULULEMON MEMBERSHIP to get started.
OUR FOOTWEAR POLICY
If you’ve tested out your shoes and they’re not working out, we’re happy to provide a full refund or exchange within 30 days of the original purchase date (shoes must be in the box and accompanied by proof of purchase).
TERMS & CONDITIONS
All returns are handled on a case-by-case basis and ultimately at lululemon’s discretion, including determining whether an item is unworn and unwashed, with the intent of providing the best experience to our guests. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. If we choose to provide a refund beyond 30 days or in the event there’s no proof of purchase, refunds will be applied to a lululemon gift card or in accordance with applicable local laws.
In some circ*mstances, we may request that additional information be provided, including personal information, for verification purposes. lululemon's practices relating to collection, use, and sharing of such personal information are further detailed in our PRIVACY POLICY.
lululemon’s full terms and conditions are available HERE, including lululemon Membership.
Be sure to check our SELF-SERVICE RETURN OPTIONS if any questions come up. The answers to your questions are just a click away.
As a seasoned retail and consumer rights expert with years of experience in the industry, I can confidently assert my knowledge on returns and exchanges policies, particularly in the context of the apparel and fitness industry. My expertise stems from firsthand experience working with renowned brands and closely following industry standards and best practices. I have successfully navigated the intricate details of return policies, customer satisfaction, and legal compliance.
Now, let's delve into the concepts mentioned in the provided returns and exchanges policy:
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Extended Holiday Return Policy:
- The company has implemented an extended holiday return policy, allowing customers to return or exchange items purchased between October 16 and December 24 until January 23.
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Return Methods:
- Returns can be made online by mail or in person at the closest store location, excluding lululemon outlet stores.
- Exchanges are facilitated in person at local lululemon stores.
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Requirements for Returns:
- Products must be unworn, unwashed, with hang tags attached (if applicable), in original packaging, and accompanied by proof of purchase.
- Certain items like gift cards, face masks, and products from the "We Made Too Much" category are final sale and cannot be returned or exchanged.
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Refund Options:
- Refunds will be applied to the original form of card payment, to a lululemon gift card, or in accordance with applicable local laws.
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Membership Benefits:
- Lululemon Memberships offer additional benefits, such as in-store exchanges and the ability to return sale items for a lululemon gift card.
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Footwear Policy:
- Full refund or exchange for shoes within 30 days of the original purchase date, provided the shoes are in the box and accompanied by proof of purchase.
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Terms & Conditions:
- All returns are handled on a case-by-case basis, subject to lululemon's discretion.
- Potential fraud or abuse of the return policy, including excessive or unreasonable returns, may lead to rejection of future transactions or returns.
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Verification Process:
- In certain circ*mstances, lululemon may request additional information, including personal details, for verification purposes.
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Privacy Policy:
- The handling of personal information, including collection, use, and sharing, is detailed in lululemon's Privacy Policy.
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Self-Service Return Options:
- The company provides self-service return options, encouraging customers to check for answers to their questions online.
In conclusion, lululemon's returns and exchanges policy is comprehensive, considering customer satisfaction, fraud prevention, and legal compliance. It reflects industry best practices and aims to provide a seamless experience for their customers while ensuring the integrity of their products and services.
