This guide outlines available languages and working hours for Cloud Customer Carewhen you submit a support casethrough the Google Cloud console.
Community support, including Google issue trackers, is only available in English. To learn about language support forGoogle Workspace, see.
Language support
Customer Care is available in the following languages:
- English
- Japanese
- Mandarin Chinese
- Korean
The language in which you write your case determines the language inwhich you receive support.
Customer Care availability
For incoming support cases, Customer Care is available based on thefollowing factors:
- The language in which you submit the case.
- The support service of your Google Cloud organization, such asEnhanced Support or Premium Support. Your servicedetermines whether case support is available 24 hours a day, 7 days a week(24/7). Otherwise, Customer Care is available during Hours ofOperation or Business Days.
- The priority of the case (P1-P4).
The following table outlines Customer Care availability based onlanguage and service. For more details on response times, see thetechnical support guidelines.
Support for billing inquiries is available for all support services for thelanguages listed earlier during the Hours of Operation or Business Days, asapplicable, and Cloud Technical Support is available as listed in the followingtable.Support for Chrome browser,included in the Enhanced and Premium services, is provided in English 24/7 andin Japanese during Hours of Operation. For SecOps Services, Google offers CloudTechnical Support in the English language only.
Support Language
| Basic | Standard | Enhanced | Premium |
| English | Billing inquiries only. Upgrade to get Technical Support. | P2-P4: During Hours of Operation. | P1 and P2: 24/7 (including holidays). P3 and P4: During Hours of Operation. Support for Chrome browser: 24/7 (including holidays). | P1 and P2: 24/7 (including holidays). P3 and P4: During Hours of Operation. Support for Chrome browser: 24/7 (including holidays). |
| Japanese | Billing inquiries only. Upgrade to get Technical Support. | Technical Support in English available per the preceding English row. | P1 and P2: 24/7 (including holidays). P3 and P4: During Business Days. Support for Chrome browser: During Hours of Operation. | P1 and P2: 24/7 (including holidays). P3 and P4: During Business Days. Support for Chrome browser: During Hours of Operation. |
| |
| Mandarin Chinese | Billing inquiries only. Upgrade to get Technical Support. | Technical Support in English available per the preceding English row. | P1 and P2: 24/7 (including holidays).* P3 and P4: During Business Days.* | P1 and P2: 24/7 (including holidays).* P3 and P4: During Business Days.* |
| Korean | Billing inquiries only. Upgrade to get Technical Support. | Technical Support in English available per the preceding English row. | P1 and P2: 24/7 (including holidays).* P3 and P4: During Business Days.* | P1 and P2: 24/7 (including holidays).* P3 and P4: During Business Days.* |
Working hours
Customer Care's working hours, defined as Hours of Operation orBusiness Days, depend on the support language of your case.
Hours of Operation
English support is available during Hours of Operation, which run from 5:00 PMon Sunday to 5:00 PM on Friday, Pacific Standard Time (GMT-8).
For more information, go toGoogle Cloud Platform Services: Technical Support Services Guidelines, expand the General Support Services Terms section, andthen see "Additional Definitions: Hours of Operation."
Business Days
A Business Day means any day during the Hours of Operation. The following support languages operate under regional Business Days:
Support Language
| Business Days
|
| Japanese | 9:00am-5:00 PM, Monday-Friday, Japan Standard Time (GMT+9) |
| Mandarin Chinese | 9:00am-5:00 PM, Monday-Friday, China Standard Time (GMT+8) |
| Korean | 9:00am-5:00 PM, Monday-Friday, Korea Standard Time (GMT+9) |
Customer Care regional holidays
Customer Care is unavailable during regional holidays, unless yourorganization's service includes 24/7 support.
The following table shows the regional holidays for the Customer Careteam:
2024 regional holidays
| The Americas | Europe, Middle East, Africa | Asia Pacific
(including China) | Japan | Korea |
| 01 January | 01 January | 01 January | 01 January | 01 January |
| 15 January | 02 January | 15 January | 02 January | 09 February |
| 19 February | 29 March | 26 January | 03 January | 10 February |
| 27 May | 01 April | 25 March | 04 January | 11 February |
| 19 June | 01 May | 29 March | 08 January | 12 February |
| 04 July | 25 December | 09 April | 11 February | 01 March |
| 05 July | 26 December | 11 April | 12 February | 01 May |
| 02 September | | 01 May | 23 February | 05 May |
| 28 November | | 10 June | 20 March | 06 May |
| 29 November | | 15 August | 29 April | 15 May |
| 24 December | | 07 September | 03 May | 06 June |
| 25 December | | 02 October | 04 May | 15 August |
| 31 December | | 07 October | 05 May | 16 September |
| | 12 October | 06 May | 17 September |
| | 31 October | 15 July | 18 September |
| | 01 November | 11 August | 03 October |
| | 25 December | 12 August | 09 October |
| | | 16 September | 25 December |
| | | 22 September | |
| | | 23 September | |
| | | 14 October | |
| | | 03 November | |
| | | 04 November | |
| | | 23 November | |
| | | 29 December | |
| | | 30 December | |
| | | 31 December | |
FAQs
Support for Chrome browser: 24/7 (including holidays).
What is the response time for GCP support? ›
P1 Priority support Requests are responded to with a target initial response time of 1 hour and are responded to 24 x 7. P2 Priority support Requests are responded to with an initial target response time of 4 hours and are responded to during the Hours of Operation.
Which language does Google Cloud Customer Care support? ›
Learn more about Google Cloud available languages and hours for cloud support for English, Japanese, Mandarin, and Korean.
What are the different types of support in Google Cloud? ›
According to the user demands, GCP offers a variety of scalable and adaptable services. The four types of GCP support services available are Basic, Standard, Enhanced, and Premium Support.
Does Google offer flexible working hours? ›
Focus on work-life balance: Google understands the importance of work-life balance and offers flexible work schedules, remote work options, and other perks to help employees maintain a healthy work-life balance.
Why does Google wait 6 hours? ›
How a delay helps protect your account. During this delay, we use your recovery info and other info you've provided to notify you that an account recovery request has been made. That way, if someone else is trying to access your account, you have time to deny the request and secure your account.
Is GCP slower than AWS? ›
AWS's Elastic Compute Cloud (EC2) and Simple Storage Service (S3) are industry benchmarks for virtual machines and storage services. In contrast, GCP's Compute Engine and Cloud Storage offer high performance and flexibility, especially for big data and data science applications.
What are the priority of Google Cloud support? ›
Google uses the following Priority designation to establish target response time for each such Request:
- P1: Critical Impact—Service Unusable in Production.
- P2: High Impact—Service Use Severely Impaired.
- P3: Medium Impact—Service Use Partially Impaired.
- P4: Low Impact—Service Fully Usable.
In the context of a customer service interaction, such as an email ticket, a chat session, a call or a physical interaction with a representative, First Response Time measures the time difference from customer's initial reach out up to the first response made by a support specialist.
What languages does Google Cloud Run support? ›
Any language, any library, any binary
If you're using Go, Node.js, Python, Java, .NET Core, or Ruby, you can use the source-based deployment option that builds the container for you, using the best practices for the language you're using.
Which Programming Language is Best for Cloud Computing?
| Language | Advantages |
|---|
| Python | Easy to learn, vast libraries, great for automation and data analysis |
| Java | Robust, scalable, platform-independent, strong enterprise support |
| JavaScript (Node.js) | Full-stack development, event-driven, excellent for real-time apps |
3 more rowsCloud Functions now supports six different languages with the following runtimes: Java 11, . NET Core 3.1, Ruby, Node. js (8, 10 and 12), Go (1.11 and 1.13), and Python (3.7 and 3.8).
What is the difference between Google Cloud and Google Cloud platform? ›
Google Cloud vs Google Cloud Platform
Google Cloud includes a combination of services available over the internet that can help organizations go digital. Google Cloud Platform (which provides public cloud infrastructure for hosting web-based applications and is the focus of this blog post) is a part of Google Cloud.
What are the 3 basic ways to interact with Google Cloud? ›
There are three basic ways to interact with the services and resources:
- Console. Google Cloud offers a web-based graphical user interface that you can use to manage your Google Cloud projects and resources.
- Command Line Interface. ...
- API.
How does Google Cloud Services work? There are seven services offered by Google. Compute: Google Cloud Platform offers scalable computing options that you can customize to suit your requirements. Virtual machines can be highly customized with it.
How can I talk to an actual person at Google? ›
Help & Support
- Google HQ. 1600 Amphitheatre Parkway. Mountain View, CA 94043, USA. (650) 253-0000. See all locations.
- Careers at Google. Learn more about our teams and job openings. Explore jobs.
- Press. If you are a member of the press, email us at press@google.com. Visit our blog.
Sign in to your Google Admin console. Sign in using your administrator account (does not end in @gmail.com). At the top right of the Admin console, click Get help . In the Help Assistant window, describe your issue and click Send .
How long does Google support take to respond? ›
Google Workspace Technical Support Services Guidelines
| Priority | Standard Support | Premium Support |
|---|
| P1 | 4 hours 24x7 | 15 minutes 24x7 |
| P2 | 8 hours | 2 Hours 24x7 |
| P3 | 24 hours | 4 hours 24x7 |
| P4 | 24 hours | 8 hours |
Nov 8, 2023
As a Google One member, you can talk to experts when you need help with a Google product. You can contact them through chat, phone call, or email.
