See Photos of Your Mail Before It Arrives, Free
Start your mornings with a preview of your day's USPS® mail and packages with Informed Delivery® notifications:
- Get Daily Digest emails that preview your mail and packages scheduled to arrive soon.
- See images of your incoming letter-sized mail (grayscale, address side only).1
- Track and manage your packages in one convenient place.
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Sign Up for Informed Delivery
1 Create Your Account
Use your personal or business USPS.com account or sign up for one today.
2 Verify Your Identity
Protect your privacy and personal information by verifying your identity and address.
3 Watch for Updates
Look for mail and package updates via email, the online dashboard, or the USPS Mobile® app.
Maximize Your Informed Delivery Experience
After you set up and verify your account, go to your Informed Delivery settings to adjust your notification preferences:
Set Package Tracking Notifications
Turn on package tracking notifications and you’ll automatically get text and/or email alerts with the status of your package and delivery details.
Schedule & Receive Mail Reminders
Schedule email reminders for important mailpieces: From your Daily Digest email, click "Set a Reminder" to get additional notifications for mail you don’t want to miss.
USPS Electronic Signature Online
If you can't sign for a package in person, register your digital signature online, and we'll drop off your Signature Required package in your mailbox or preferred delivery location.2
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Do More with Your Packages
Now that you can automatically see the status of your packages in one place, it’s easier to manage deliveries from your Informed Delivery dashboard. You can:
- See your package details and tracking history
- Leave USPS Delivery Instructions® for your carrier3
- Schedule a Redelivery for another day
- Add a unique package nickname
- Remove a package you no longer wish to track
- Automatically track the status of Click-N-Ship® packages you send to other people
- Manually add other USPS Tracking® numbers that you want to track
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More on Informed Delivery
What is Informed Delivery?
Informed Delivery is a free service from USPS that shows you preview images of incoming mail, as well as status updates about your incoming and outbound packages. You can see those notifications in a morning Daily Digest email, or at any time via the dashboard from your phone, computer, or the USPS Mobile® app. Informed Delivery also has other features that make tracking and receiving your packages easier and more convenient.
How does Informed Delivery work?
As mailpieces travel through the USPS® network, they go through high-speed sorting machines, which take a picture of the front (the side with the address). Informed Delivery shows you grayscale images of those mailpieces arriving soon to your address. (You’ll also see color images of some things, like catalogs or magazines.) Informed Delivery will also show you the status of incoming and outbound packages.
How much does Informed Delivery cost?
Nothing: Informed Delivery is free to customers.
Who is eligible for Informed Delivery?
If you have a residential address, business address, or PO Box™ in an eligible ZIP Code™ (most ZIP Codes™ are), you may be eligible for Informed Delivery. Note: You must have a "uniquely coded" mailbox, and some apartment buildings or condos may not have uniquely coded addresses. Check to see if your address is eligible for Informed Delivery. If your address isn't yet eligible, please check back later.
How do I sign up for Informed Delivery?
- If you already have a USPS.com® account: Go to your account preferences, scroll to the Informed Delivery section, and opt in to Informed Delivery.
- If you do not have a USPS.com account: Go to the Informed Delivery page and click the sign up link.
- Enter your address to check if it's eligible for Informed Delivery.
- Provide your account information.
- Verify your identity.
- Receive Informed Delivery notifications.
What if I can't verify my identity online?
To register for Informed Delivery, USPS needs to verify your identity to ensure your security and privacy. If you can't verify your identity online, you can go to a USPS® location that offers Identity Verification Services. See the Informed Delivery FAQ for more information.
How soon after I register will I start getting images of my mail and package notifications?
Activation time may vary, but you will typically start getting notifications within 3 business days.
I signed up, but I'm not getting mail images or package notifications.
You'll only get mail preview notifications on days that you're getting mail. (You won't get them on Sundays or federal holidays, either.) Also, check your Email Opt-In settings to make sure your email notifications are turned on and are using the right email address. If you still aren't seeing any emails, please check your spam filter settings and make sure that you add the Informed Delivery email address to your email contacts: USPSInformeddelivery@email.informeddelivery.usps.com
What if I'm moving and need to change my address?
Save time: Set up your permanent mail forwarding and update your Informed Delivery at the USPS Change of Address® site.
Need More Help?
View FAQs
You can always access our Email Support and FAQs links from the top of your dashboard.
If you’re a business interested in creating digital marketing campaigns integrated with your mail or packages, go to Informed Delivery for Business Mailers.
1. Images are only provided for letter-sized mailpieces that are processed through USPS's automated equipment. Mail and packages may not arrive the same day you get a notification—please allow several days for delivery.Back^
2. You can use USPS Electronic Signature Online® with Priority Mail Express®, Signature Confirmation™, and insured items over $500. You'll still need to sign for other services that require signature upon delivery (like Registered Mail®, Certified Mail®, and Adult Signature Required). See USPS Electronic Signature Online for full details.Back^
3. Not all packages are eligible; see USPS Delivery Instructions® - The Basics for full details.Back^
As an expert in postal services and mail tracking systems, I can confidently provide valuable insights into the Informed Delivery® service offered by the United States Postal Service (USPS). My extensive knowledge is backed by a thorough understanding of the concepts and processes involved in this innovative mail tracking solution.
Informed Delivery Overview: Informed Delivery is a free service provided by USPS that grants users the ability to preview images of their incoming mail and receive status updates regarding both incoming and outbound packages. Users can access this information through various channels, including a morning Daily Digest email, an online dashboard, or the USPS Mobile® app.
Functionality of Informed Delivery: The service operates by capturing grayscale images of the front side (address side) of letter-sized mailpieces as they pass through USPS's high-speed sorting machines. These images are then made available to users, offering a visual preview of mail scheduled to arrive soon. Additionally, users may see color images of certain items, such as catalogs or magazines. Informed Delivery also provides status updates for incoming and outbound packages, enhancing the tracking and receiving experience for customers.
Key Features and How to Maximize the Experience: Once users set up and verify their accounts, they can customize their Informed Delivery experience. This includes turning on package tracking notifications to receive automatic alerts via text and/or email, scheduling email reminders for important mailpieces, and managing packages efficiently through the Informed Delivery dashboard. Users can also leave USPS Delivery Instructions®, schedule redeliveries, and track the status of Click-N-Ship® packages.
Cost and Eligibility: One notable aspect of Informed Delivery is that it is entirely free for customers. Eligibility is determined by having a residential address, business address, or PO Box™ in an eligible ZIP Code™. However, it's essential to have a "uniquely coded" mailbox, and some addresses, particularly in certain apartment buildings or condos, may not meet this criterion.
Sign-Up Process and Identity Verification: Signing up for Informed Delivery can be done through a USPS.com® account. Users need to provide account information, verify their identity, and subsequently receive Informed Delivery notifications. For those unable to verify their identity online, USPS provides Identity Verification Services at select locations.
Activation and Troubleshooting: After registration, users typically start receiving notifications within 3 business days. It's important to note that mail preview notifications are only sent on days when mail is scheduled for delivery, excluding Sundays and federal holidays. Users facing issues with email notifications are advised to check settings and ensure the Informed Delivery email address is whitelisted.
Address Changes and Additional Support: In cases of address changes, users can efficiently manage permanent mail forwarding and update their Informed Delivery preferences through the USPS Change of Address® site. Further support and information can be accessed through FAQs and email support links available on the Informed Delivery dashboard.
In conclusion, Informed Delivery revolutionizes the traditional mail tracking experience, providing users with valuable insights into their incoming mail and packages, ultimately enhancing convenience and efficiency.
