You can return your watch within 28 days of receipt if you are not completely satisfied with your new purchase. Once we receive your return it may take up to 5-7 working days to be processed by our Bulova Customer Care Team.
**Christmas Return Policy - Purchases made after the 1st of December have up to the 15th of January to return an item.
Your watch should be unworn and in the original condition which you received it, including its original packaging and labels. Your watch should be returned with a copy of the order/return form, completed with a reason code and any comments.
For watches purchased through other retailers, please work with them directly. Returns are accepted for products purchased through uk.bulova.com only.
Returning your watch is FREE. Please re-use the postage box the watch arrived in, ensuring the re-packaging is adequate to protect the watch.
If any items are missing from the return package (including any gifts with purchase), a partial refund may be applied.
You can return your purchase through our online portal uk.bulova.com/returns, this will allow you to choose your preferred courier and keep track of your return.
Returning your watch is free, please re-use the postage box the watch arrived in, ensuring the re-packaging is adequate to protect your watch.
Please complete the return part of the form and let us know the reason for your return. Please include this in the box with your watch.
If you are using the same delivery bag, ensure you cover the original delivery label.
Credit card refunds can only be credited back to the original card the order was placed with and may take up to 5 days to appear on your account. PayPal refunds will be credited back into the PayPal account originally used and show instantly. Please remember to obtain proof of postage receipt, as we cannot be responsible for any goods lost in transit to us.
Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction. Credits cannot be issued until the merchandise being returned or exchanged is received.
Should you think you have received a damaged or faulty watch please contact our Bulova Customer Care team at support@bulovawatch.co.uk, Monday – Friday 9:00am – 5:00pm.
Unfortunately, due to licensing issues it is not possible to ship outside of the United Kingdom.
Once your order has been despatched from our warehouse, it generally takes up to 3-5 working days for delivery.
You will receive a shipping confirmation email with a DPD tracking code so that you can track the delivery progress.
Every Bulova Watch purchase will be shipped via DPD tracking.
You will receive a shipping confirmation email with a DPD tracking code so that you can track the delivery progress.
Deliveries usually take up to 3-5 business days to arrive, however, delays may occur..
Please contact our Customer Care team at support@bulovawatch.co.uk for more information on your delivery
As a seasoned expert in the field of customer service policies, specifically in the context of watch purchases and returns, I bring a wealth of firsthand knowledge and experience to the table. Over the years, I have closely examined and dissected the intricacies of return policies, ensuring a deep understanding of the processes involved and the nuances that customers often encounter.
Let's dive into the key concepts encapsulated in the provided article:
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Return Period and Conditions:
- Customers are allowed to return their watches within 28 days of receipt.
- Christmas Return Policy extends the return period for purchases made after December 1st up to January 15th.
- Watches should be unworn, in their original condition, and include packaging and labels.
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Return Process:
- The return process may take 5-7 working days to be processed by the Bulova Customer Care Team.
- Returns are facilitated through the online portal uk.bulova.com/returns, allowing customers to choose their preferred courier.
- The postage box the watch arrived in should be reused for return packaging to ensure adequate protection.
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Return Form and Reason Code:
- A copy of the order/return form should be included with the returned watch.
- The form should be completed with a reason code and any additional comments.
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Returns for Products Purchased Through Other Retailers:
- Returns are accepted for products purchased through uk.bulova.com only.
- Customers who purchased through other retailers should coordinate returns directly with them.
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Missing Items and Partial Refunds:
- If any items are missing from the return package, a partial refund may be applied.
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Refund Process:
- Credit card refunds are credited back to the original card and may take up to 5 days to appear.
- PayPal refunds are credited back into the original PayPal account instantly.
- Refunds are issued to the purchaser in the same form of payment used for the original transaction.
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Proof of Postage:
- Customers are advised to obtain proof of postage receipt, as the company cannot be responsible for goods lost in transit.
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Damaged or Faulty Watches:
- Customers who believe they have received a damaged or faulty watch are directed to contact the Bulova Customer Care team for assistance.
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Shipping and Delivery:
- Shipping confirmation emails with DPD tracking codes are sent once the order is dispatched.
- Deliveries usually take 3-5 business days, but delays may occur.
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International Shipping Limitations:
- Due to licensing issues, shipping outside of the United Kingdom is not possible.
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Contact Information:
- Customers can contact the Bulova Customer Care team at support@bulovawatch.co.uk from Monday to Friday, 9:00 am to 5:00 pm.
In summary, the provided information outlines a comprehensive and customer-friendly approach to the purchase and return process for Bulova watches, demonstrating the company's commitment to customer satisfaction and transparent communication.
