1. Is the software upgrade widely available?
There are nearly 4 million model year 2011-2022 vehicles now eligible to receive the free anti-theft software upgrade.
2. How do I receive this software upgrade?
The upgrade can be performed at any Hyundai dealership and takes less than one hour for installation.
3. How does it work?
The software upgrade modifies certain vehicle control modules on Hyundai vehicles equipped with standard “turn-key-to-start” ignition systems. As a result, locking the doors will set the factory alarm and activate an “ignition kill” feature so the vehicle cannot be started when subjected to the popularized theft mode.
4. What is an engine immobilizer?
An engine immobilizer is an electronic security device that prevents a vehicle from starting unless the correct key or fob is used.
5. How can I tell if my Hyundai vehicle has an engine immobilizer?
If your Hyundai vehicle has a push-button start or was produced after November 2021, it has an engine immobilizer. If your vehicle has a standard “turn-key-to-start” ignition system, please input your VINhereto determine if it is eligible for the software upgrade.
6. What if my vehicle cannot be fitted with the software upgrade?
Some 2011-2022 model year vehicles without engine immobilizers cannot accommodate the software upgrade. As part of the proposed class action settlement, Hyundai will reimburse these owners for their purchase of steering wheel locks and other anti-theft devices, such as an alarm kit.
For more information, please contact the call center at (888) 498-0390.
7. How do I obtain insurance through AAA?
Hyundai and AAA insurers have collaborated on a program to offer insurance options in most states for eligible affected owners and lessees. Customers can visit AAA.com/insurance to receive a quote.
8. Are AAA insurers offering coverage for affected Hyundai vehicles in my state?
Under the program, AAA insurers will issue new and renewal policies for eligible affected Hyundai customers in most states, with the exception of those states where AAA does not off insurance (Alaska, Massachusetts, Washington).Learn more about this program here. AAA insurers are independently operated.
9. Am I eligible to participate in the recently announced class action settlement?
The proposed class action settlement relates to model year 2011-2022 Hyundai vehicles (“class vehicles”) manufactured without an engine immobilizer. The Court is expected to consider preliminary approval of the settlement in August or September. Following preliminary approval, current and past owners and lessees of class vehicles will be mailed notice of their eligibility within approximately 60 days, so likely before the end of the year, and may begin submitting claims for theft-related losses at that time. If the Court grants final approval of the settlement, these claims will be reviewed and processed for payment at the close of what is a standard 180-day claim period, likely sometime the middle of next year.
10. May I speak with someone for help or more information?
Yes. There is a dedicated call center ready to assist owners with the most current information and help them schedule a dealer appointment to have the anti-theft software upgrade installed. The dedicated anti-theft software upgrade call center number is888-498-0390.
