Redeeming Gift Cards
I deleted the e-mail notifying me of how to pick-up my e-Gift Card. What should I do?
You can chat online with one of our Customer Service Specialists or call 1-800-992-9010, and we'll be happy to assist you.
Where can I redeem my e-Gift Card or Gift Card?
A Talbots e-Gift Card or Gift Card may be redeemed for merchandise at talbots.com, through catalogs and at any Talbots, Talbots Outlet or Clearance store in the United States and Canada.
How do I redeem my e-Gift Card or Gift Card online?
At checkout, click on the link "Apply Gift Card" Enter the 10-digit number of your e-Gift Card and recipient Email, or enter the number from the back of your Gift Card or Merchandise Credit. On some cards, the number is hidden under a scratch off.
How do I redeem my e-Gift Card or Gift Card for a catalog order?
Call 1-800-TALBOTS (1-800-825-2687) and place your order. At checkout, give your Personal Shopper the 10-digit number and dollar amount of your e-Gift Card, or the card number and dollar amount of your Gift Card or Merchandise Credit.
How do I redeem my e-Gift Card or Gift Card in Talbots stores?
Bring your e-Gift Card (after first printing it out), Gift Card or Merchandise Credit to any Talbots, Talbots Outlet or Clearance store and present it to a Sales Associate at time of purchase.
What if the amount of my e-Gift Card or Gift Card is greater than my purchase total?
If the amount of your e-Gift Card is greater than the amount of your purchase, you will receive a Merchandise Credit for the difference. If the amount of your Gift Card is greater than the amount of your purchase, the difference will show as a balance on your Gift Card.
What if the amount of my e-Gift Card or Gift Card is less than my purchase total?
If the amount of your e-Gift Card or Gift Card is less than the amount of your purchase, the difference can be paid with any of the following payment methods: Talbots Credit Card, MasterCard®, VISA®, American Express®, Discover®, or Check/Money Order sent through the mail (check must be in U.S. funds drawn on a U.S. bank; Postal Money Orders must be in U.S. funds).
Account Information
How do I apply for a Talbots Credit Card?
There are three ways to apply: Save 15% on your Talbots Credit Card merchandise purchase once your Talbots Credit Card application is approved.1 1Application and approval must occur same day to receive the offer. Valid one time only. The entire transaction amount after discount must be placed on the Talbots Credit Card. The offer cannot be applied toward prior purchases, gift card or e-gift card purchases or redeemed for cash. Credit card offers are subject to credit approval.
Talbots Credit Card Accounts are issued by Comenity Bank.
How do I check my Talbots Credit Card account balance?
Where do I mail my Talbots Credit Card payment?
For Talbots Credit Card accounts issued by Comenity Bank, payments can be mailed to:
Comenity Bank
P.O. Box 650968
Dallas, TX 75265-0968
How do I update my personal information?
There are three easy ways to update your information:
How do I receive 15% off for opening a Talbots Credit Card?
*Discount applies to the merchandise purchase made with your Talbots Credit Card. The offer cannot be applied toward prior purchases, gift card or e-gift card purchases or redeemed for cash. Sales tax, and shipping and handling fees do not count toward the merchandise total and will be added. Online, discount will appear on the review page and be reflected in the item price.
How do I receive free shipping with my Premier Card?
Premier Talbots Credit Cardholders receive free standard shipping (arrives 3-7 business days after shipping date) on all talbots.com and catalog purchases to one shipping address within the US or Canada, when a valid Talbots Credit Card is used as method of payment. Discount will appear on the Review page in Checkout. Additional charges may apply if you choose express delivery and/or multiple shipping addresses. All applicable duties and taxes will be paid by the package recipient.
How do I receive 10% off for Enrolling in Classic Awards Loyalty?
*The offer cannot be applied toward prior purchases, gift card or e-gift card purchases or redeemed for cash. Sales tax, and shipping and handling fees do not count toward the merchandise total and will be added. Online, discount will be reflected in the item price.
What is the Classic Awards program?
The Classic Awards program is our loyalty program which entitles members to earn Style Rewards, and enjoy exclusive offers. Classic Awards consists of three participation levels:
- Classic Awards | Loyalty - The easiest, most flexible way to earn $25 Style Rewards. It's not a credit card, so you can pay any way you want. A Talbots Credit Card is not required.
- Talbots Credit Card - You'll earn Style Points faster, plus enjoy other exclusive benefits.
- Talbots Credit Premier - To become a distinguished Premier member, you must spend $1000 annually on your Talbots Credit Card. When you do, the benefits are even richer.
Click here to learn more.
What are the benefits of the Classic Awards program?
Click here to compare the benefits of each participation level. The Classic Awards program is available only to customers residing in the United States, including U.S. Territories, and Canada.
How do I enroll in the Classic Awards program?
Classic Awards Loyalty: Not a credit card, you can earn Style Rewards and pay any way you want. Talbots Credit Card Apply Now
Do I have to keep my Classic Awards Loyalty card with me?
In store, the Associate can look up your Loyalty number by phone or email at checkout. Online, simply sign into your MyTalbots account and click "Register Loyalty Card" to link your card, or create a new MyTalbots account and enter your Loyalty number during signup.
I lost my Classic Awards Loyalty card. How do I order a new one?
To replace a lost Classic Awards Loyalty card, please call 1-800-TALBOTS (1-800-825-2687).
Can anyone in my household or family use my Classic Awards Loyalty card?
No. The Classic Awards program is for individuals only. The member named on the account is the only person who can use that card.
How do I check my Classic Awards Style Points balance?
What happens to my unused Style Points if I have less than 500 at the end of the calendar year?
All Classic Awards members have rolling Style Points. Rolling Style Points means that Style Points do not expire on December 31st but are good for 12 months from the time of purchase. This gives you more time to earn $25 Style Rewards. It's easy to track your Classic Awards Style Points: Create an online account and register your Credit Card or Classic Awards Loyalty card for online access to your Classic Awards account information. You may also chat online with a Customer Service Specialist or call us toll-free 1-877-825-2687.
What is the Birthday Bonus?
The Classic Awards Birthday Bonus* is a savings opportunity valid on all Talbots merchandise purchases for one full day in our stores, through our catalog or online during the month of your birthday. Once you've registered your birth month, you'll receive an exclusive birthday greeting and offer at the beginning of your birthday month. Compare the benefits here. *The Birthday Bonus is available only to Classic Awards members residing in the United States, including U.S. Territories, and in Canada. The Birthday program may be modified or discontinued at any time. The Birthday bonus:
How do I receive my Birthday Bonus?
Talbots Credit Cardholders will receive a birthday card via regular mail. Classic Awards Loyalty members will receive their birthday bonus via email when they opt-in to electronic communications. All members should be sure to register their Talbots Credit Card or Classic Awards Loyalty card at myTalbots so that their Classic Awards benefits -- including birthday bonus -- populate at checkout when purchasing on talbots.com.
How do I use my Birthday Bonus?
What is a $25 Style Reward?
Classic Awards members receive a $25 Style Reward every time they earn 500 Style Points. $25 Style Rewards can be used toward any future Talbots merchandise purchase of $25 or more. $25 Style Rewards are mailed each month; they will also appear in members online Classic Awards accounts as soon as they are available for use. $25 Style Rewards are given on the basis of Style Points earned on net purchases made with a Talbots Credit Card or a Classic Awards Loyalty card. Net purchases include all Talbots merchandise, Gift Card and e-Gift Card purchases minus returned merchandise, refunds and other adjustments; net purchases also exclude taxes and shipping and handling charges. $25 Style Rewards:
How do I use available $25 Style Rewards?
If I return an item paid for with my Talbots Credit Card, what happens to Style Points I have earned?
If you are a Talbots Credit cardholder and return an item paid for with your Talbots Credit Card, your Style Point total will be deducted by the number of Style Points originally earned on the item returned. For example, if you return an item for $50, your Style Point total will be reduced by 50 Style Points. If you are a Talbots Premier cardholder and return an item paid for with your Talbots Credit Card, your Style Point total will be deducted by the number of Style Points originally earned on the item returned. For example, if you return an item for $50, your Style Point total will be reduced by 62.5 Style Points.
If I return an item paid for with a different form of payment, what happens to Style Points I have earned?
Only Classic Awards Loyalty members earn Style Points on non-Talbots Credit Card purchases. If you return an item paid for with a form of payment other than a Talbots Credit Card, your Style Point total will be deducted by the number of Style Points originally earned on the item returned. For example, if you return an item for $50, your Style Point total will be reduced by 25 Style Points.
If an item is returned that was ordered using $25 Style Rewards, will you also credit them?
Talbots does not actually credit the Style Reward; rather, you are credited the full amount of the returned item to your original method of payment. For example, if you purchased a dress for $100 and used a $25 Style Reward toward the purchase, you were billed $75 on your account. However, if you return the dress, Talbots will credit your account the full purchase price of $100.This applies whether the purchase was made with a Talbots Credit Card or another form of payment.
Can I pay my Talbots Credit Card bill online?
Yes, you can access your Talbots Credit Card Account at any time by simply clicking the Talbots Credit Card link in the bottom navigation bar from anywhere on our site.
My Talbots Information
Why do I need to register with MyTalbots?
To save time at checkout, to have fun with all the features of our site. Simplify shopping on talbots.com with these benefits: Once you're registered with myTalbots, you can change your password, update your e-mail address and edit your saved information at any time.
How do I change my password or e-mail?
Once you're registered with MyTalbots, you can change your password or e-mail address at any time. Click on MyTalbots here or on the link in the upper right-hand corner of this page. Sign in to your account by entering your e-mail address and password. Click "Sign In." Click "Edit" in the Contact Information or Password box and edit your information.
Product Information
Do you offer special sizes?
Amazing women come in all shapes and sizes, and we offer style for every body with four size categories: We also offer Long Lengths designed for women 5'8"-6'0" in a selection of jackets and pants. Curvy Fit pants are available for women whose waist is proportionately smaller than her hips. And many of our shoe styles are offered in narrow and wide sizes. Search makes it easy to find what you're looking for! After you search for an item category (sweaters, for example), you can fine-tune your search by size, color, price and more using the options shown in the left-hand menu.
Do your stores carry all of the items that are in your catalogs and on your website?
Each of our stores carries a slightly different assortment of items and range of sizes for the unique needs of customers who shop in each location. All the items that you see in our catalogs are available on our website. Go online to see the largest number of items for a season, in the most colors and all sizes currently available. Transforming tradition also means we're re-thinking shopping. Shop online, through our catalogs, and in our stores, and find the Talbots item you crave, in the size you need, quickly and seamlessly. Ask us, call, or e-mail we're here to help.
What's the difference between Misses and Plus sizing?
Our Misses styles are proportioned for women 5'4" -5'8" who wear sizes 2-18. Our Plus styles are designed specifically to fit and flatter women 5'4" -5'8" who wear sizes 14W-24W. Our Plus Petite styles are designed for women under 5'4" who wear sizes 14WP-22WP.
Technical Help
What is the best way to view Talbots website?
Our website is best viewed using the latest version of Internet Explorer, Firefox, Chrome or Safari.
Do the color chips on your web site clearly represent the merchandise color selection?
We offer color chips for the merchandise on our web site in order to provide you with a representation of the colors we offer. Our intention is to accurately present these colors. However, based on the merchandise fabrication as well as the display and color capabilities of your computer monitor, there may be instances when the color chip is slightly lighter or darker than the actual merchandise.
Why am I having trouble logging onto MyTalbots?
Check to make sure that JavaScript is enabled in your browser, and that your browser preferences are set to accept cookies. Both are needed to logon to your MyTalbots account.
How do I get on your mobile website?
For the best experience from your mobile phone, simply go to www.talbots.com. Our site will automatically recognize that you are viewing from a mobile device and direct you to our mobile site which is optimized for mobile phone viewing.
How do I go to your website from an iPad or other tablet device?
For the best experience from an iPad or other tablet device, simply go to www.talbots.com . You will be directed to the full website experience designed for desktop and tablet viewing.
Returns & Exchanges
Can I return or exchange my purchase if I'm not satisfied with it?
Yes. As a company known for its quality, we want you to be completely satisfied. If for any reason you are not happy with your purchase, Talbots will accept returns and exchanges of unworn, unwashed merchandise and unopened fragrance with a valid receipt within 60 days of purchase, unless defective. If you do not have a receipt, but the merchandise is still ticketed and returned within 60 days of purchase, a merchandise credit will be issued for the current selling price, including all applicable discounts and promotions. Merchandise marked as Final Sale cannot be returned or exchanged. Valid identification is required for returns and exchanges made without a receipt. Talbots stores cannot accept merchandise purchased from Talbots Outlet or Clearance stores.
Can I return or exchange purchases made at Talbots Outlets?
Yes. As a company known for its quality, we want you to be completely satisfied. If for any reason you are not happy with your purchase, Talbots will accept returns and exchanges of unworn, unwashed merchandise with a valid receipt within 60 days of purchase, unless defective. If you do not have a receipt, but the merchandise is still ticketed and returned within 60 days of purchase, a merchandise credit will be issued for the current selling price, including all applicable discounts and promotions. Merchandise marked as Final Sale cannot be returned or exchanged. Valid identification is required for returns and exchanges made without a receipt. Talbots Outlet stores can only accept merchandise purchased from Talbots Outlet stores.
How do I return or exchange purchases I made online or by phone?
Returns and exchanges must be made within the guidelines of our return policy. Merchandise purchased online or by phone can be returned to any Talbots store. (Please note that Talbots Outlet stores can only accept merchandise purchased from Talbots Outlet Stores.) RETURNS - ONLINE PORTAL The return portal can be used to ship your return using USPS or prepare your return for drop off at an approved location or a Talbots store. The return portal can be used for online purchases, phone orders (with a valid email address) and orders placed through Concierge in store. Start your return process here. Please note that a shipping and handling fee of $8.95 will be deducted from your refund when using a pre-paid USPS label. RETURN BY MAIL - SHIP YOUR RETURN You may label the package yourself and ship it using the shipping provider of your choice to: TALBOTS RETURNS Please include the Return Form enclosed with your package (noting reason for return on the back), or your original store receipt. Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and handling fees are non-refundable. RETURNS - INTERNATIONAL For our international customers - Talbots merchandise purchased through our catalog or online and shipped to an address outside of the U.S., must return the product to your local store or ship directly to the TALBOTS RETURNS address above. Please contact your local customs officials for instructions and forms prior to returning your package by mail.
1901 EAST STATE ROAD 240
GREENCASTLE, IN 46135-7825
Can I return or exchange my Talbots Gift Card?
Talbots Gift Cards are not returnable and cannot be redeemed or exchanged for cash or check (unless required by law) or used as a credit or for payment on a Talbots Credit Card.
Curbside Pickups & Returns
Here’s how free Curbside Pickup works. (Hint: It’s easy!)
Where is Curbside Pickup available?
For now, it’s available at select stores. If your local store offers this service, you’ll see the option to choose Curbside Pickup on the product description page and at checkout. Click here to see which stores offer Curbside Pickup.
What are the Curbside Pickup hours?
For stores that offer this service, pickup hours are 10am - 5pm, Monday - Friday.
What do I need to bring when I pick up my order?
Your ID. That’s it!
More questions?
Please call us at (800) 992-9010 if you have any questions.