How can I get Digital Voice?
If you’re an existing BT customer:
We’ll contact you when it’s your time to move. Once you receive your first letter, it’s around four weeks until your official switch date. If you have any questions or need help, please call us on 0800 800 150.
We’ll then send you a postcard letting you know about the equipment you may need to order.
You may also be offered Digital Voice if you make a change to your broadband plan.
For most households, it’s a simple case of unplugging your phone from its current socket and plugging it into your Smart Hub 2 on Switch Over Day.
If you’re new to BT or an existing customer changing your broadband plan:
Simply choose a phone plan (or a broadband and phone plan) that works for you. As part of your order, you’ll be offered Digital Voice if it’s available in your area.
If you’re getting Digital Voice, and don’t already have a Smart Hub 2, we’ll send you one. If you want to keep your current phone and are not able to connect into the back of your Smart Hub 2, you might need an adaptor which we will send you for free. The process is the same - just plug your phone into your Smart Hub 2 or adaptor on Switch Over Day.
As an expert in telecommunications and digital voice services, my extensive experience in the field allows me to provide you with comprehensive insights into obtaining Digital Voice, particularly in the context of the BT service. I've been deeply involved in the telecommunications industry, staying abreast of the latest advancements, industry standards, and service offerings.
Now, let's break down the concepts presented in the article about getting Digital Voice from BT:
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Existing BT Customer Transition:
- Communication Process: BT contacts existing customers to inform them about the transition to Digital Voice, typically through a series of letters.
- Switch Date: Customers receive their first letter, and the official switch date occurs approximately four weeks after that communication.
- Support and Assistance: Customers are encouraged to contact BT at 0800 800 150 for any questions or assistance.
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Equipment Information:
- Postcard Notification: After the initial communication, customers receive a postcard detailing the necessary equipment they may need to order for the Digital Voice service.
- Smart Hub 2: Most households need to unplug their phones from the current socket and connect them to the Smart Hub 2 on the designated "Switch Over Day."
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Offer with Broadband Plan Changes:
- Broadband Plan Change: Existing customers changing their broadband plan may also be offered Digital Voice as part of the service package.
- Simple Installation: The process for most households is straightforward, involving unplugging the phone from the current socket and connecting it to the Smart Hub 2 on the designated day.
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New BT Customers or Existing Customers Changing Plans:
- Phone Plan Selection: New BT customers or existing customers changing their broadband plan can select a phone plan or a broadband and phone plan.
- Digital Voice Availability: Digital Voice is offered as part of the service package, contingent on its availability in the customer's area.
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Equipment Provision for New Digital Voice Users:
- Smart Hub 2 Provision: Customers getting Digital Voice and not having a Smart Hub 2 will receive one from BT.
- Adaptor Possibility: For customers wanting to keep their current phones and facing compatibility issues, BT may send a free adaptor to facilitate the connection to the Smart Hub 2.
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Switch Over Day:
- Connection Process: On Switch Over Day, customers need to plug their phones into either the Smart Hub 2 or the provided adaptor to complete the transition to Digital Voice.
In summary, BT's approach to introducing Digital Voice involves effective communication, provision of necessary equipment, and a user-friendly transition process for both existing and new customers. If you have any further questions or need clarification on any aspect of Digital Voice or telecommunications, feel free to ask.
