Contact Support (2024)

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At UNiDAYS, your safety online is top priority. We make sure we have powerful security measures and the highest respect for your data privacy, so you can trust us with your information.

One of these measures is making sure the password you choose when signing up is as strong as possible. First, we run a check on the password you’ve entered to make sure it hasn’t previously been published publicly on the internet or been included in any past data breaches. If we find it has, you’ll see a prompt to choose a different, more secure password because your first choice isn’t safe to use.

If this is the case for a password you use for lots of things, we suggest you change it on other sites, too. If you ever want to check if your passwords are still secret, this site is really helpful: Haveibeenpwned.com

There are lots of other things you can do too to make sure your online accounts are super secure.

Passwords

The good ones are great and the bad ones can be, well, pretty useless. It’s easier than you think to make your passwords Hulk-like in strength:

- Don’t share your passwords with people and don’t write them down

- Use password managers or encryption services to keep them extra secure. They’re easy to use and there’s loads available to choose from

- Use different passwords for different sites. Choosing a longer password, such as four random words or a sentence is generally stronger than a shorter password that replaces letters with special characters (and easier to remember!)

- Update your passwords regularly

Test how secure your login details are

Haveibeenpwned.com is a useful site where you can search for your email addresses and passwords to see if they have been exposed and published online anywhere. The results can indicate which login details you need to update to stay secure. Remember, if you use the same password for pretty much everything, your risk of being hacked on multiple accounts is much higher.

Keep your software updated

Outdated software can make you vulnerable, so making sure things like operating systems, apps and browsers are up to date means they’ll have the strongest possible security measures.

Wise up to phishing

Phishing scams are getting smarter all the time, but there are things to look out for: something in that email sounding a bit… Off? Don’t recognise the sender? Is someone asking for your personal information? Send it straight to trash.

Protect your devices

If you’re anything like us, your phone will usually be glued to your palm. But, in case it does get lost or stolen, set up remote wiping capabilities and a strong PIN with facial or fingerprint recognition turned on.

Be careful what you share online

You didn’t go all the way to Bali not to share it on Insta, but just watch what personal details you could accidentally give away, like your location, address, birthday or the name of your first pet (hello, security questions!) These could be used by someone impersonating you to falsely verify your identity.

If you're having difficulty verifying your student status, please see the verification support section for more help.

If you're still having trouble please contact our support team.

My child can't sign up?Why can’t I use my NUS card to get a UNiDAYS account?How do I know if I qualify for UNiDAYS? I’m a homeschool teacher or student, can I have a UNiDAYS account?I am not a student but I work for an educational institution, can I have a UNiDAYS account?

You cannot make an account on behalf of your child, they must register themselves.

If your child is under the age of 16, they are not eligible for a UNiDAYS account at this time.

If they are 16 or over, they need to click 'Join now' and follow through the registration process, if they continue to experience problems setting up an account, they can contact us below

Although UNiDAYS and NUS both offer a range of discounts for students, we are two different Companies that have different criteria.

UNiDAYS does not accept NUS cards for the verification of accounts as NUS provide their services to members of academic staff, graduates, trainees and other none students. This means we unable to guarantee student status.

Students who attend college or university that are given a personal institution email address or credit card style student ID issued directly by their institution qualify for a UNiDAYS account.

Students must be over the age of 16 to qualify for a UNiDAYS account.

Need more info? Contact us below

Members of staff are eligible for a UNiDAYS staff account which entitles the user to access the Apple Education store.

You can sign up for a staff account by using this website:

What are my log in details?I can't remember which email address I use to log in with, what do I do?How do I change my password?Why is my account saying it’s already in use?

Your log in details will be either your personal or institutional email address. The password will be the original password, when registering your account.

If you cannot remember your password, then you can request a new password on the login page of the UNiDAYS site, or contact our support team.

The best way to find out which email address you registered with is to try using your various email addresses to reset your password as that will tell you if the email address is recognised.

If none of your email addresses are recognised it means you haven’t registered, so you’re free to create a new account.

Try the reset password feature.

If you've tried that but didn’t receive our email check your spam folder and make sure emails from help@myunidays.com aren't being blocked.

If you're still having trouble please contact us

If you are getting a message saying your email is already in use, please try logging in with that email address, rather than re-registering.

You may need to reset yourself a new password.

If this does not resolve your issue then please contact us.

GradlifeI don't join my new institution until September, what can I do about verifying?How do I change my password?I'm not receiving the password reset email, what should I do?How do I delete my account?How do I change my login email address?My expiry date is wrong, how can I change it?Why has my account expired?My account has expired or is due to expire but I am still a student, can I continue to use UNiDAYS?Need to change your institution?I can’t see any discounts in my country, why?How do I change my ID picture?How do I change my name?I want to subscribe/unsubscribe from UNiDAYS emails, how do I do that?I am a teacher, my account is showing as restricted, why?How can I access the data that you have for me?Have a different problem?

I'm still studying, how can I switch back to a student account?Why can't I redeem the same discounts I could as a student account holder?I've recently graduated but never had a UNiDAYS membership can I access GRADLiFE?What is GRADLiFE?I'm a postgraduate, am I eligible for a student account?

If you can’t see the email in your inbox try checking your spam folder - you’ll need to make sure emails from help@myunidays.com aren’t being blocked.

Link in the email not working? Try copying and pasting the link into your browser.

If the above doesn’t help, please contact us and we’ll do our best to resolve this issue.

You can reverify your student status at any time from your profile.

To reverify you’ll need your institution portal login details or personal institution email address.

Alternatively, you can contact us with a copy of your credit card style student ID card.

Started a new institution, and need to update your place of study? We’ve got you!

You can update this by verifying at anytime here:

I can't verify my childI am not a student but I work for an educational institution, can I have a UNiDAYS account?My institution is not listed, can I still have an account?Do you support Apprenticeships?My institution is not supported, what does this mean?My Alumni email address is not being accepted, what does this mean?I don’t have an institution email address what should I do?I’m a student and require manual verification. What documents are accepted?I work for an educational institution and require manual verification. What documents are accepted?I haven't received my verification email, what should I do?My institution email address is not recognised, what do I do?What is a personal institution email address?What is portal verification?I don’t have my portal login details, what do I do?I’m seeing an error message instead of my institution’s portal, what shall I do?Going to a new institution?Have a different problem?

You cannot make an account on behalf of your child, they must register themselves. If your child is under the age of 16, they are not eligible for a UNiDAYS account at this time.

If they are 16 or over, they need to click 'Join now' and follow through the registration process, if they continue to experience problems setting up an account, they can contact us below

We are unable to accept email addresses containing 'Alumni' as these email addresses are commonly provided to those who have graduated and no longer a student.

If this is the only personal institution email that you have been provided with then please contact us and we will do our best to help.

To verify your eligibility, we need to see documentation that confirms your academic status. The document/s you provide must display the following information:

Your name

The name of the university or college you attend

Be valid for the current year

We accept the following types of document:

Student ID card

Admission or enrollment letter

We do not accept:

Residential documentation

Government IDs such as driving licences, passports, or PAN cards

Bus passes

Citizen cards such as Aadhaar

Complete your manual verification now:

To verify your eligibility, we need to see documentation that confirms your academic status. The document/s you provide must display the following information:

Your name

The name of the school, university or college at which you work

Confirm employment

We accept the following types of document:

Teacher ID card

Employment letter or contract

Employment certificate

Tax certificate (with reference to your school, college or university)

We do not accept:

Residential documentation

Government IDs such as driving licences, passports, or PAN cards

Bus passes

Citizen cards such as Aadhaar

Complete your manual verification now:

Please note: Email address such as @gmail.com, @yahoo.com are not valid institutional email addresses.

If you don’t have a personal institution email address, you can complete your verification using your Student ID card by clicking on the button below.

An institution email address is a personal email address provided to you by your institution. This cannot be a general contact email address for your institution or a personal home email address (such as Hotmail, Gmail etc.).

If you don’t have a personal institution email address, you can complete your verification using your Student ID card by clicking on the button below.

Portal verification requires you to use the credentials supplied by your institution to log in to its online learning platform.

If you don't have portal credentials, you can complete your verification using your Student ID card by clicking on the button below.

The library services/administration team at your institution should be able to provide you with your login details for your portal.

You can also verify your student status if you have a personal institution email address.

If you don't have a personal institution email address, you can complete your verification using your Student ID card by clicking on the button below.

It’s very likely there’s a technical issue preventing loading your portal right now.

You can complete your verification using your Student ID card by clicking on the button below.

We need your student email address or iD card issued to you by your new place of study to update your account.

Don’t have this yet, but still have access to your previous credentials? We’ve got you!

You can use these to reverify now until you receive your new details.

Apple MusicApple in Education

How do I get Apple Music discount?Why is my account showing as restricted for Apple Music?My Apple Music account is showing as already in use. What can I do?My friends have got Apple Music and they’re at the same institution as me. Why can’t I get it too? I already have an individual Apple Music account, how do I get the student membership?I attend a Higher Education institution but it says that my institution is not eligible for Apple Music. What can I do?What email address do I login with to Apple Music?I want to cancel my Apple Music student membership, how do I cancel it?My Apple ID has changed, how do I get my student discount on my new ID?I am having technical difficulties with the Apple Music app, what do I do?Other issue

Follow the link below.

If you already have a UNiDAYS account, click 'Already Verified with UNiDAYS' under the 'Continue' button

If you do not have a verified UNiDAYS account then fill your details in on the first page.

The Apple Music Student Membership is available to students studying at a Higher Education institution. We don't qualify institutions by name, we classify them by type.

This means Universities and Colleges which are classified as Higher Education are eligible for the Apple Music Student Membership. To be classified as Higher Education an institution must offer higher education courses (degree and higher).

To access your Apple Music Student Membership please follow the link below and log in using your UNiDAYS log in email address, this is the email address that has been used to verify your student status.

You may need to set yourself a password, if you do not remember your password click 'Forgot your UNiDAYS password' and you will be sent instructions.

If you continue to experience further issues with your Apple Music Student Membership you will need to contact Apple directly, Apple have a Student Membership information page which you can refer to: https://support.apple.com

We regularly review and update our institution information and apply any updates as per T&Cs with our Partners, this could potentially be why your institution may have been previously listed as eligible and friends may have previously been able to access the discount.

The Apple Music Student Membership is only available to students studying at a higher Education institutions. We don't qualify institutions by name, we classify them by type.

If you're eligible and already have an Individual or Family Membership, you can change to a Student Membership in the Apple Music app or in iTunes on a computer.

Learn how to manage your Apple Music membership on your iPhone, iPad, iPod touch, Mac, or PC, or on an Android phone by following the link below:

If your institution offers Higher Education courses, but is showing as ineligible, then please send us the below information:

Full Institution Name

Link to Institution Website

Personal Institution Email Address

I can’t access the Apple Education store discount, what do I do?I’m an elementary teacher, am I eligible for the Apple Education discount?I work for an educational institution and require manual verification. What documents are accepted?I’m a student and require manual verification. What documents are accepted?Other issue

To access the Apple Education Store using your UNiDAYS account you will need to use the website below.

Please note, the prices shown are the already discounted prices, no code is required.

Yes, teachers and staff at all levels at all levels qualify for the Apple Education discount.

You can create a UNiDAYS account and verify your eligibility by clicking the link below and following on screen instructions.

To verify your eligibility, we need to see documentation that confirms your academic status. The document/s you provide must display the following information:

Your name

The name of the school, university or college at which you work

Confirm employment

We accept the following types of document:

Staff ID card

Employment letter or contract

Employment certificate

Tax certificate (with reference to your school, college or university)

We do not accept:

Residential documentation

Government IDs such as driving licences, passports, or PAN cards

Bus passes

Citizen cards such as Aadhaar

Complete your manual verification now:

To verify your eligibility, we need to see documentation that confirms your academic status. The document/s you provide must display the following information and be valid for the current year:

Your name

The name of the university or college you attend

Be valid for the current year

We accept the following types of document:

Student ID card

Admission or enrollment letter

We do not accept:

Residential documentation

Government IDs such as driving licences, passports, or PAN cards

Bus passes

Citizen cards such as Aadhaar

Complete your manual verification now:

How do I redeem a code?My code isn't applying any discount, what do I do?What is a single use code?What is a multiple use code?I’m having trouble with my code, where do I enter it?The discount % has changed, why? The offer says that it's out of codes, what shall I do?The offer says that it is unavailable, what does this mean?Why can’t I find the discount that I’m looking for?My discount didn't apply, how do I get a refund?I’m having repeated issues with my codes, what do I do next?The code isn’t applying the right discount, what do I do?My ASOS code isn't working even though it's a multiple use code?I was refused in-store discount, what can I do? I don't have internet connection in-store so can't access a discount or UNiDAYS iD, what shall I do?How do I redeem a code in-store?Have a different problem?

To redeem a code please log in to your UNiDAYS account.

Some retailers/services will also give you a code through their website. Please note some retailers require you to register with them before you can enter the code.

Have you tried re-issuing yourself a new code?

This might fix the issue that you're experiencing. If there is no option to get a new code, send the links of the items that you're trying to purchase to us below.

A single use code can be applied to your purchase once and can usually be re-issued once per hour by clicking 'Get New Code'.

If you believe your codes have stopped working, you can contact us.

You’ll need to enter your code in the correct box at the retailer’s checkout, which may be called something like ‘promo code’.

Some retailers also need you to create an account with them before they’ll let you use a code.

Check the retailer’s help section for further assistance.

We aim to have a strong selection of discounts in the regions we are currently available in. In some cases retailers may only be available in specific regions.

If you have signed up after seeing a certain discount and after verification couldn’t find that retailer, it is likely this retailer is not available in your region.

All of our codes are region specific. So it might be the case that that the codes being used are for the wrong region. We also advise that you check the brand exclusions for the retailer in question and clear your cache and cookies before applying a new code.

It is also worth trying to check out as a guest where possible. If you continue to experience issues with your codes, please contact us.

Do you have any sale items in your basket? Usually the discount will only apply to full price items, and some items may be excluded altogether.

Occasionally certain product ranges/items will have different amounts of discount.

Check the retailer’s terms and conditions for further details on what is, and isn’t included.

If the items in your basket definitely should be getting more discount than is showing, please contact us.

All of our perks/discounts have been approved by the relevant retailer’s head office. While every effort is made to ensure that this is communicated to each participating store, errors can be made from time to time.

If you contact us we can let the relevant retailer know so that they can address staff training, but we may not be able to assist you with your particular case.

To redeem an in-store perk please download our app for iOS and Android, or use our mobile site.

Click your chosen brand and then click redeem in-store.

To redeem in-store you must have assign a photo to your UNiDAYS iD

I have a windows phone, but can’t download the app, why is that?I don’t have a smartphone, can I still get in-store discount?My phone won’t let me download the app.The app isn’t working, what can I do?Have a different problem?

If your having issues with the app, please try uninstalling and reinstalling as we may have released an update. Still having trouble with the new installation? Contact us and let us know:

What type of device you're using: (Android or iOS)

What version you're using:

A brief description of the steps taken to see the issue:

A screenshot of the error:

Once we have this information we will pass this on to our tech team to look into as quickly as possible.

How do I get my company involved?Can I have data of sales for my dissertation?How do I find the jobs that UNiDAYS has open?Have a different problem?